Wazbee Casino - 選手の退出手続きが遅延しています。

Good day!

I made a deposit of €150 on April 2nd, 2026, and have been waiting ever since for my money to be returned to my account. As requested, I provided confirmation that the €150 was debited from my account. It has now been showing as "being processed" for 13 days.

I have already instructed my bank to recover the €150 due to fraud or embezzlement of money.

Now I have to wait until May 1st, 2026 for the case to be processed.

Only after a week did I receive an email stating that it was being processed and that it would supposedly take 3 days, which is not the case.

Even if the casino pays out quickly, stay away from it.

Guten Tag!

Ich habe am 02.4.2026 eine Einzahlung in Höhe von 150€ getätigt und warte nun seit dem her bis ich mein Geld zurück auf mein Konto bekomme. Ich habe wie verlangt die Bestätigung zukommen lassen das die 150€ von meinen Konto abgebucht worden sind. Es heißt nun seit 13 Tagen das es in Bearbeitung ist.

Habe diesbezüglich schon meine Bank um zurückholung der 150€ beauftragt wegen Betruges bzw unterschlagungs des Geldes.

Nun muss ich bis 01.05.2026 warten bis der Fall bearbeitet wurde.

Nach einer Woche erst hab ich ne E-Mail erhalten am Anfang wo es in Bearbeitung ist und es 3 Tage angeblich dauern soll was nicht der Fall ist.

Auch wen das Casino schnell auszahlt, lässt die Finger davon.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Good day!

I receive an email every three days from a support representative stating that the finance department and the payment provider are working on it. I still haven't received my money back. I've requested a refund from my bank, and it will take until May 13, 2026, to determine whether my money will be recovered or not. This casino is simply the biggest rip-off ever.

Please mark this casino as a scam so that no one else falls for it.

Guten Tag!

Ich bekomme alle 3 Tage eine E-Mail von einem Support Mitarbeiter das die Finanzabteilung und der Zahlungsanbieter daran arbeiten. Habe bis jetzt noch immer nicht mein Geld zurück erhalten. Diesbezüglich habe ich eine Rückforderung bei meiner Bank angefordert und dies dauert bis 13.05.2026. ob mein Geld zurückgeholt wird oder nicht. Dieses Casino ist einfach der größte beschiss überhaupt.

Bitte markiert dieses Casino als Betrug damit keiner mehr dort sich hin verliert.

Dear Player, thank you for your response. Could you please confirm whether you have initiated a chargeback process with your payment provider?

Thank you in advance for your reply.

Hello! Yes, I did that and it's being reviewed, but it can take up to 90-120 days before I see any money if it's approved.

Best regards

[Redacted]

Guten Tag! Ja das habe ich gemacht und es ist in Prüfung aber dies kann bis zu 90 - 120 Tagen Dauern bis ich ein Geld sehe wen es genehmigt wird.

Mit freundlichen Grüßen

[Redacted]

Thank you for your response and for clarifying the situation. I completely understand your frustration regarding the delay in the funds being credited to your casino account. However, I must warn you that when a casino player initiates a chargeback request, they're essentially disputing a transaction with their bank or credit card issuer, claiming that the transaction was unauthorized or fraudulent. This action can have significant repercussions. Firstly, casinos take chargebacks seriously and may blacklist players who initiate them, effectively preventing them from accessing the casino's services in the future. Moreover, there are legal and financial consequences, as the casino may pursue legal action to recover the disputed funds and the player could be held liable for associated fees. Additionally, initiating chargebacks can negatively impact a player's credit score, making it harder to secure loans or credit in the future. Even if the chargeback is successful and the funds are refunded, any winnings derived from those funds may be forfeited. Furthermore, a history of chargebacks can lead to difficulties with future transactions, as some merchants may refuse to do business with individuals with a track record of initiating chargebacks. Therefore, players should carefully consider the potential consequences before resorting to a chargeback and explore alternative methods of resolving disputes with the casino.

For the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.