Weiss Casino - プレイヤーのボーナスがブロックされました。

Dont play in This Casino the Casino try to miss my Head i depósit with bônus and the Casino automatic block my bônus for i take no time to did the bônus and the operator try to give me some bônus extra for This bônus in that First bônus i have 78 usd and the operator try to restart me the bônus for another one watch out for this Casino

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Weiss Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain whether the bonus you accepted expired?
• Did the bonus expire because the game eligible wasn't available to you?
• Did the casino return the amount of your deposit back to your player's account?
• Is the screenshot of the bonus the casino's attempt to remedy the situation?
• Could you please share with me a more complete communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dochill,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dochill,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas