Your kind words mean a lot to us! Your feedback keeps us on the right track - and we’re glad to have you on board with WEISS. Wishing you luck and more thrilling moments ahead!
I've been looking for a reliable casino for a long time, and I finally found one. At first, I played with small bets, then decided to bet more – and won $1,000! I withdrew it without any problems, and customer support quickly answered all my questions.
It’s always great to hear when a player finds their rhythm and enjoys it at WEISS. Here’s to even more exciting moments ahead — may your next win be even bigger!
Basically I met weiss here on guru, I saw the bonus and decided to take a chance, after completing the wagering requirements, I went to try to withdraw. They asked for KYC, so far normal, I sent it, and they asked for the second: proof of address, it's already strange here...
after I checked all the things requested, my withdrawal is already in "analysis" for 5 working days... detail, withdrawal in CRYPTO, a transaction on the blockchain takes minutes...
Bad experience, we Brazilians really can't afford to play on foreign sites.
Basicamente conheci a weiss aqui no guru, vi o bonus e decidi arriscar, após completar os requisitos de apostas, fui tentar sacar. Pediram KYC, até ai normal, enviei, e pediram o segundo: comprovante de endereço, aqui ja tá estranho...
após eu verificar todas as coisas pedidas, meu saque se encontra em "análise" ja tem 5 dias úteis... detalhe, saque em CRYPTO, uma transação na blockchain leva minutos...
Péssima experiencia, realmente nós brasileiros não temos como ir jogar em sites estrangeiros.
ライブサポートと迅速な対応（ロボットであることが多い）
Live support and quick response (tends to be a robot)
Suporte ao vivo e responde rapido ( tende a ser robô)
Your experience matters greatly to us. We appreciate your patience and want you to know that your concerns are taken seriously. Transparency and player satisfaction are at the core of what we do, and we’re constantly working to improve.
Please don’t hesitate to kindly reach out for support whenever needed.
Thank you for sharing your wonderful experience! Your feedback about the tournaments means the world to us, we’re committed to keeping things exciting, so expect more engaging and rewarding tournaments.
The lack of transparency on this gaming platform is evident due to the following reasons:
1. Initial deposit requirement: After releasing a welcome bonus, they require you to make a deposit to enable the withdrawal feature, without mentioning this condition explicitly at the beginning.
2. KYC Restriction: Once the deposit is made, you are forced to complete the KYC verification process to access the withdrawal options, something that was also not clearly informed from the beginning.
3. Excessive withdrawal minimum: After passing the KYC, they impose a withdrawal minimum greater than $50, which limits the availability of funds, especially for users with smaller balances.
4. Mandatory bets: Finally, they require betting the entire amount of money deposited as a condition for withdrawal, justifying this with "rules" that were not clearly presented either before or during the initial process.
In short, the conditions are revealed step by step, forcing the user to fulfill requirements one after another, which demonstrates a misleading and non-transparent policy from the beginning.
It really makes me angry to see their fallacious lies in response to my review on this respected site claiming that they never require 100% of what users deposit to be wagered when they know they are lying vilely and in their responses to my complaints and requests to let me withdraw my previously deposited funds they only flatly refused. Their platform is so good and secure that when making deposits they don't let you have control and decision on what to do with your own money and they take over your funds and require you to meet an extra requirement, spend all your money to be able to make a withdrawal, in a word they tell you first you must spend 100% of your funds to be able to withdraw the remaining 0% and that is clearly a scam because if it weren't like that and they had refunded my money as I requested repeatedly before being forced and extorted to bet my own money in its entirety looking for the only opportunity they gave me to be able to release my own money and withdraw it, surely my review would be totally different if as in any transparent and respected platform the own money that you deposit always belongs to you and you are free to withdraw it at any time you think is convenient or seeing that the slots are clearly touched to make you lose your money and that they force you and leave you no other option than to give them your money against your will, really that takes away all the excitement and fun of betting on online gaming platforms and only generates a Very bad experience and having the worst time of my life watching how they scammed me without me being able to do anything other than try to recover some of my money when I realized that I lost it when I deposited it. The implementation of verification and KYC are good tools that provide security and I agree with that 100% but I totally disagree with having to be forced to bet 100% of your own money before being able to use it and decide whether to bet it all or withdraw it if you don't see even a minimal chance of getting a lucky strike, especially when you see that the behavior of the slots is not normal and they are programmed to make you lose all of your money and that after more than 400 spins without being able to get a winning combination and finally getting the bonus to come out, its prize is a ridiculous $2.20 that does not compensate even 0.1% of what was spent up to that point. The false and lying answer given on this site by weiss casinos is really a total disappointment.
La falta de transparencia en esta plataforma de juegos es evidente debido a los siguientes motivos:
1. Obligación de depósito inicial: Después de liberar un bono de bienvenida, exigen realizar un depósito para habilitar la función de retiro, sin mencionar esta condición de manera explícita al principio.
2. Restricción del KYC: Una vez realizado el depósito, te fuerzan a completar el proceso de verificación KYC para acceder a las opciones de retiro, algo que tampoco fue informado claramente desde el inicio.
3. Mínimo de retiro excesivo: Tras superar el KYC, imponen un mínimo de retiro mayor a $50, lo cual limita la disponibilidad de los fondos, especialmente para usuarios con saldos menores.
4. Apuestas obligatorias: Finalmente, exigen apostar la totalidad del dinero depositado como condición para retirar, justificándose en "reglas" que no fueron presentadas de manera clara ni antes ni durante el proceso inicial.
En resumen, las condiciones se van revelando paso a paso, obligando al usuario a cumplir requisitos uno tras otro, lo que demuestra una política engañosa y poco transparente desde el principio.
Realmente me indigna ver sus falaces mentiras en respuesta a mi reseña en este sitio respetado alegando que jamás exigen apostar el 100% de lo que los usuarios depositan cuando saben que están mintiendo vilmente y en sus respuestas ante mis reclamos y pedidos de que me dejarán retirar mis fondos antes depositados únicamente se negaron rotundamente. Su plataforma es tan buena y segura que al realizar depósitos no te dejan tener el control y decisión sobre que hacer con tu propio dinero y ellos se adueñan de tus fondos y te exigen cumplir un requisito extra, gastar todo tu dinero para poder realizar un retiro, en una palabra te dicen primero debes gastar el 100% de tus fondos para poder retirar el 0% restante y eso claramente es una estafa porque si no fuera así y me hubieran reembolsado mi dinero como lo solicite en repetidas ocasiones antes de verme obligado y extorsionado a apostar mi propio dinero en su totalidad buscando la única oportunidad que me daban de poder liberar mi propio dinero y retirarlo, seguramente mi reseña sería totalmente diferente si como en cualquier plataforma transparente y respetada el dinero propio que depositas te pertenece siempre y eres libre de retirarlo en cualquier momento que creas conveniente o al ver que los slot están claramente tocados para hacerte perder tu dinero y el que te obliguen y no te dejen otra opción más que regalarles tu dinero contra tu voluntad, realmente eso le quita toda la emoción y diversión de apostar en plataformas de juegos online y solo genera una muy fea experiencia y el pasar el peor rato de mi vida viendo como me estafaron sin yo poder hacer nada más que intentar recuperar algo de mi dinero al darme cuenta que lo perdí al momento de depositarlo. La implementación de verificación y el kyc son buenas herramientas que brindan seguridad y en eso concuerdo al 100% pero estoy totalmente en desacuerdo con tener que verte obligado a apostar el 100% de tu propio dinero antes de poder disponer del mismo y decidir si apostarlo por completo o retirarlo si no ves ni una mínima probabilidad de obtener un golpe de suerte, en especial al ver que el comportamiento de los slots no es normal y están programados para hacerte perder el total de tu dinero y que luego de más de 400 vueltas sin poder obtener una combinación ganadora y al fin lograr que salga el bonus su premio sea irrisorio de solo $2.20 que no compensan ni el 0.1% de lo gastado hasta ese momento. La respuesta falsa y mentirosa dada en este sitio por casinos weiss es realmente es una total decepción.
自分の資金の引き出し機能を使用しようとしたときに非常に悪い経験
Very bad experience trying to use the withdrawal feature of my own funds
Muy mala experiencia al intentar usar la función de retiro de mis propios fondos
We appreciate your concerns and would like to provide further clarification on the points you mentioned.
Firstly, please rest assured that if you have already utilized your welcome bonus with an initial deposit, no additional deposits are required to proceed with a withdrawal.
Secondly, as part of our standard security procedures, we request KYC verification for the first withdrawal. This step is essential to ensure compliance with our Terms and Conditions, which we encourage all users to review before using our platform.
Lastly, please note that our platform does not require users to wager the full amount of their deposit in order to make a withdrawal. However, if any bonuses have been used, there may be associated wagering requirements.
Should you have any further questions or require additional assistance, our team is always here to help.
Withdraw processed in a matter of hours (not something you usually see with other casinos), very short pending time and quick verification process. HUGE selection of games makes this my top 1 casino currently. You have literally every game and everyone will find something for themselves, good luck to all players
Recently made an account at Weiss, and played live games. Liked how there are games available for less amount for a minimum bet. And even won some amount and received fast. The casino seems to be good for me and i would recommend it to my friend
Welcome to the WEISS platform! We're delighted to hear that luck was in your favor. We look forward to having you with us again soon and wish you the best of luck going forward!
All in all the most important for a gambler is the withdraw, when it's this slow to process, the good parts does not matter, if they fix this I will gladly give a better review.
We, the official representatives of WEISS, would like to thank you for your review and feedback regarding your experience with our platform. Your opinion is important to us, and we sincerely appreciate you taking the time to share it.
We understand that withdrawals are a crucial part of the gaming experience, and this process does require certain checks to ensure the security.
Be assured that we are constantly striving to enhance our processes to ensure that every user enjoys the best possible experience at WEISS.
Deposited money and would get 80 free spins and 100% deposit bonus. Got them but can't use any of them. Freespins are on em slots which do not work in Sweden and they are not cheap to change games either, I do not have access to the bonus amount because you also have to use them on certain games and all of them do not work in Sweden. Was advised by live support to go in with VPN but to note that it is against the rules and that there may be problems getting the money out if you win. Very bad. Hadn't said anything if informed about this before. Could have played anyway but feel cheated. It is possible that it is written in small text somewhere, but why choose all bonus games on slots that do not work in certain countries?
Satte in pengar och skulle få 80 freespins och 100% insättnings bonus. Fick dem men går inte att använda något av dem. Freespins är på em slot som inte fungerar i Sverige och de är inte billiga att ändra spel heller, bonus beloppet kommer jag inte åt för även dem måste man använda på vissa spel och samtliga fungerar inte i Sverige. Fick rådet från live support att gå in med VPN men att observera att det är emot reglerna och att det kan bli problem att få ut pengarna om man vinner. Mycket dåligt. Hade inget sagt om det informerades om detta innan. Hade mycket möjligt spelat ändå men känner sig lurad. Möjligt att det står med liten text någonstans men varför välja samtliga bonus spel på slots som inte fungerar i vissa länder?
ボーナスは使用できず、フリースピンも入金ボーナスも使用できません
The bonus cannot be used, neither free spins nor deposit bonus
Bonusen går inte använda ,varken freespins eller insättningsbonus
We are official representatives of WEISS and are sincerely sorry to hear that you had a less-than-satisfactory experience on the WEISS platform. Your feedback is valuable as we strive to continuously enhance our platform.
We understand that you encountered difficulties in receiving your free spins following a deposit. To promptly address this matter, please send an email with details about your specific situation to the WEISS Support Team via email address: support@weiss.bet
Once again, we thank you for taking the time to share your feedback. Your input is very important and helps us improve your overall experience with WEISS.
We appreciate you bringing this matter to our attention. Our goal is to ensure a positive and enjoyable experience for all our users.
I submitted a withdrawal and is stacked o processing for 2 days now . The deposit was with BNB . After contacting support they told me that the withdraw can take up to 10 days to be completed.
It’s unacceptable for a casino accepting crypto having these delays on withdrawals . The maximum time of a withdrawal must be 24 hours
We, the official representatives of WEISS, would like to clarify the situation regarding your recent withdrawal of funds. According to our records, the withdrawal has been successfully completed.
Furthermore, we want to take this opportunity to clarify that the timeframe for processing withdrawals is clearly outlined in WEISS terms and conditions, specifically within the following paragraph :
« 5.16. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) WEI$$ has processed Your notice for withdrawal, and WEI$$ confirmed (approved) such withdrawal.»
We strongly recommend that users familiarize themselves with our policies before commencing a gaming session. We at WEISS are committed to upholding these policies and ensuring a transparent and efficient experience for all our customers.
Completely deceitful and dishonest I deposited $50 to wager a little and when I wanted to withdraw they rejected all my withdrawals, I persevered and kept doing withdraw demand and they finnalty accepted, just stay away from this type of casino
There are advantages, but the reset of all winnings due to the use of a VPN ruined everything. Yes, they accept players from Russia, but access to the site in Russia is blocked, and using a VPN leads to confiscation of the balance. Vicious circle. I do not recommend it for those who may use a VPN (even accidentally). Moreover, I used a VPN every time to log in for several months, but I only received sanctions now, probably for VPN Turkey. The casino interface is standard, nothing special. The betting interface is extremely inconvenient; there is no complete grouping of events by competition; you can more or less find the desired match using a search. The painting is not bad, but often the limits are $10
Плюсы есть, но обнуление всех выигрышей из-за использования VPN все перечеркнуло. Да, они принимают игроков из России, но доступ к сайту в России заблокирован, а использование VPN ведет к конфискации баланса. Замкнутый круг. Не рекомендую тем, кто может использовать VPN (даже случайно). Причем я использовал VPN каждый раз для входа в течение нескольких месяцев, но санкции получил только сейчас, вероятно за VPN Турции. Интерфейс казино стандартный, ничего особенного. Интерфейс ставок крайне неудобный, нет полноценной группировки событий по соревнованиям, более менее найти нужный матч удается с помощью поиска. Роспись неплохая, но часто лимиты 10$
幅広い賭け方
Wide range of bets
Широкая роспись ставок
24時間以内のお支払い
Payments within 24 hours
Выплаты в течение суток
VPN を使用すると残高が没収され、VPN がないとサイトにアクセスできなくなります
Confiscation of balance for using a VPN, and without it you cannot access the site
Конфискация баланса за использование VPN, а без него не попасть на сайт
We, the official representatives of WEISS, aim to provide clarification regarding the account blockage. It is important to highlight that, as outlined in the "Terms and Conditions" section, WEISS Casino retains the right to deactivate or block accounts in the event of detecting suspicious VPN usage on our platform (Refer to Paragraph 11.2):
"We may, at our discretion, request that You cease to and/or refrain from making use of a VPN or Proxy while using the Website. If suspicious, illegal or fraudulent activity is detected on an account while a VPN or Proxy is or was in use, we shall have the right to block the said account and funds held thereon, based on our assessment of the activity in question."
However, we wish to emphasize that the primary cause for the account blockage was the identification of unlawful and unjust sports betting activities. In the "Rules for enrollment wins" section, a corresponding clause addresses this matter:
"If facts of fraudulent actions are confirmed, the Betting company may decide to cancel all bets made by the Client and refund all the funds credited to the balance of Client’s gaming account."
Despite the breach of casino regulations, we observe that the funds in your account have been successfully refunded. It's worth noting that if you believe there has been an error leading to the unfair blocking of your account, you have the option to apply for a review of your case within 10 days, as indicated on the WEISS website:
"Claims on disputed issues are accepted within 10 days from the date of disputed bet calculation. No claims will be accepted after this application date expired. In the questionable situations, which do not have precedents the Betting company has a right to make a final decision."
Should you have any further inquiries or require additional information, kindly reach out to WEISS support team via email:support.en@weiss.bet
After again contacted the casino, my KYC was approved! For som reason I manage to actual sent wrong ID.
But anyway here is my review of Weiss.bet:
Good selection of games, a casino you can stack and hold crypto. Fast response time from the support.
I usually deposit in crypto and this case LTC. Problem is that I can't play any of my favorite game because they don't support the currency. Other similar casinos do.
Other thing is their bonus is not all that great. You have to play to release the bonus, but can not use bonus amount.
If there is such a thing as a terrible casino, this is it. The bonus money obtained upon deposit is only credited to your account after you have met the wagering requirements. I'm leaving this casino with painful experiences. Never again a single cent! There's no goodwill bonus after losses, and the RTP is unbelievably low. The chat is also inappropriate. Games sometimes glitch. If you can, find a more loyal casino!
We sincerely regret any dissatisfaction you may have experienced on the WEISS platform. We would like to address certain aspects to provide clarity. All wagering requirements are explicitly outlined in the bonus terms and conditions, and we encourage players to review them before availing of any bonuses. Also, it is important to note that the RTP level is not within the purview of our platform but is determined by the game providers. We don't engage in influencing or determining RTP levels.
Your feedback is valuable to us, and we appreciate your time sharing your comment. Thank you for understanding, and be assured that we are committed to ensuring the highest standards for the igaming experience on the WEISS platform.
Terrible policies, I ve been waiting for 10 days after my withdraw and is still in pending, they make you wait 20 working days. So if you want to withdraw, make plans considering that you ll receive that money after 1 MONTH
Too bad because they have a Nice platform, many games
Greetings! We, the official representatives of WEISS, regret the inconvenience caused by the current payment delay. However, we are committed to assisting you in resolving this matter. Kindly provide your email, and we will promptly investigate the cause of the delay and work towards its resolution.
