Fairspin Casino - プレーヤーはカジノからの出金に苦労しています。

I initiated my first withdraw attept on 2 of December, and ussualy the withdraw is being processed for around 14 days, and then it s being rejected, i tried this several times and everytime I ask the staff about it they recommend another withdraw method but the results are the same again and again. I tried different ammounts but soo for no withdraw was successful.

Dear Franko231,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Tomas

Greetings,

Dear Player, Tomas,

We are sorry for the delay.

According to the available information from financial department your withdrawal was succesfully completed.

We wish you good luck and enjoyful expirience together with Fairspin!

The problem has been fixed, it seems that the problem was mostly because of my card, but I solved the problem by withdrawing via crypto. Thank you

Dear Franko231,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Fairspin Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru