Fairspin Casino - プレイヤーの撤退は遅れています。

Withdrawal has been In Process for 21 days.

Support told me that my withdrawal is under "Security check", and that theres no timetable or deadline.

They also recommended to me that i should continue betting, so they could finish their "security check" faster, which is laughable.

My account is fully KYCd.

Dear Henri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus, please? Which games you’ve been playing (live games, slots, multiplayer,...)?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, after 23 days, i finally got my money.

Please close this complaint, thank you.

Awesome news, Henri. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.