Weiss Casino - プレイヤーはカジノの出金条件により出金できません。

Had a very bad experience with this casino. I spent a lot of money and now that I've won, I can't withdraw it. They want me to create a wallet account to enable me to withdraw in cryptocurrencies and they say there's no other solution.

If anyone can help, I'd appreciate it.

Experiência muito má deste casino. Gastei muito dinheiro e depois que ganhei não o posso retirar, querem que crie uma conta wallet para o poder sacar em criptomoedas e dizem não ter outra solução.

Se me poderem ajudar agradeço.

Dear gerentemaia28,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear gerentemaia28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.