Fairspin Casino - プレイヤーの撤退が遅れています。

hello. i requested 600 euro cashout on 14th of june. 10 days have passed now, and still getting the same response it takes up to 10 days etc. worried i wont get my money, and i think its kind of not fair letting players wait that long. also have around 870 Euro left in my account.

Dear WSOSerious,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

All right, I'll give another update on the 28th (=14 days). My account has been successfully verified. LG

Alles klar, werde dann am 28. nochmal ein Update geben (=14 Tage). Mein Account ist erfolgreich verifiziert. LG

Hello!

Fairspin Team would like to take part in this complaint to prevent any misunderstanding that might take place. 

At this moment withdrawal which becomes the reason for complaint in process and will be completed in the period of time that is set by Terms and Conditions of the gaming platform.

Withdrawal can take up to 10 banking days and that is the normal period of time with which every member of the Fairspin agree upon registration agrees.

Now this transaction is not out of the mentioned period of time. 

Different transactions might have different specificities but we care about only correct completion of every deposit/withdrawal - that is why it can take time for processing. 

Every member of the gaming platform can be sure that winnings will reach him or her. 

Respectfully,

Fairspin! 

Hello!

Our Team is happy to inform all parties that the transaction which became the subject of this complaint successfully completed.

This transaction has been processed in frames of the normal period of time that we mentioned earlier. 

With that specific all processes completed correctly at the moment. 

We understand that transactions are a big part of every member's experience with Fairspin and we always care about every deposit/withdrawal.

Respectfully,

Fairspin! 

Dear Fairspin Casino representative,

Thank you very much for informing us about the status of the player's payment.

Dear WSOSerious,

please confirm if you received your winnings, so that this complaint may be closed. Thank you.

everything perfect, received money! LG.

alles perfekt, geld erhalten! LG.

Dear WSOSerious,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru