Fairspin Casino - プレイヤーのアカウントは自己排除により制限されています。

I returned to play at this casino without remembering that I was self-excluded. I made a deposit as usual, played, and upon trying to withdraw my earnings, I received this email.

The casino accepts players' money and keeps it as if it were theirs.

This is a crime and fraud.

I do not recommend any player playing here and I ask Casinoguru for help to recover the funds.

voltei a jogar neste casino sem me lembrar que estava excluído, depositei normalmente joguei e após tentar levantar recebo este email.

o casino aceita o dinheiro dos jogadores e fica com o dinheiro como se fosse deles.

isto é crime e fraude.

não aconselho nenhum jogador jogar aqui e peço ajuda ao casinoguru para conseguir reaver os fundos

Dear Aringarosa87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• When did you close the previous account?
• Have you tried looking for the account closure request?
• When did you create the new account and when was it closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the account was closed about 30 days ago.

the new account was created earlier, about 60 days ago

Olá, a conta foi encerrada à cerca de 30 dias.

a nova conta foi criada antes, à cerca de 60 dias