Fairspin Casino - 選手の退会が遅れました。

I made a withdrawal worth $208 at fairspin casino on the 29th of October, but I still haven't received it. Whenever I contact them they promise that the payment is almost done but they never pay

Efectuei um levantamento no valor de 208$ no casino fairspin no dia 29 de Outubro, mas ainda não recebi. Sempre que entro em contato com eles prometem que o pagamento está quase a ser efetuado mas nunca chegam a pagar

Dear Petra79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, this is the first time I have cashed out at this casino. As for the identification verification, it has already been successfully performed. So there are no excuses for not paying

Não, é a primeira vez que efetuei um levantamento neste casino. Quanto á verificação de identificação já foi efetuada com sucesso. Por isso não há desculpas para não pagarem

Thank you very much for your help, I have already solved my situation.

Muito obrigada pela vossa ajuda , já consegui resolver a minha situação

Awesome news, Petra79. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.