Weiss Casino - プレイヤーの撤退が遅れています。

I won a decent amount at this casino.

Completed the verification

Made a deposit and played it through

They requested an additional check and said: after this check, we will PROCESS YOUR WITHDRAWAL IMMEDIATELY

I've been waiting for 3 days now, please help

Я выиграла в этом казино не плохую сумму.

прошла вериф

сделала депозит и отыграла его

запросили доп проверку и сказали : после этой проверки мы СРАЗУ ЖЕ ОБРАБОТАЕМ ВАШ ВЫВОД

я жду уже 3 день помогите

Hello Miss32,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Weiss Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

My account is fully verified and filled. The withdrawal has been pending since 12/13/2024 and up to this day.

they promised to speed up the process and in the end nothing. this is a crypto casino and even if they do the transaction manually they should value the client first and foremost. in a couple of hours it will be the 4th day since they promised to withdraw my funds.

and yes. I played the bonus and made a deposit and also passed two identity verifications and they told me that my withdrawal request is a priority. which means that it goes to withdrawal first. and it's been 3 days already. complete absurdity why deceive. I ask you to help me

у меня аккаунт полностью проверен и заполнен. вывод уже стоит с 13.12.2024 и по сей день.

они обещали ускорить процесс и по итогу ничего. это крипто казино и даже если они проводят транзакцию в ручную они должны ценить клиента в первую очередь . через пару часов пойдет 4 день как мне обещают вывести средства.

и да. я отыграла бонус и сделала депозит а так же прошла две верификации личности и мне сказали что моя заявка на вывод является приоритетной . а это значит что она идет на вывод в первую очередь. и как уже 3 день. абсурд полнейший зачем обманывать . прошу вас мне помочь

and now they are telling me to go through another verification, although I have already passed 2 of them. They are writhing

а сейчас мне пишут пройти еще одну верификацию хотя я прошла уже 2 их. они извеваються

the operator started being rude in the chat and poking at the casino rules. this is not competent. he should not intimidate and poke the client but help

начал в чате грубить оператор и тыкать правилами казино. это не компитентно. он не должен запугивать и тыкать клиента а помогать

Dear Miss32,

Thank you for bringing this matter to our attention. After thoroughly reviewing the situation, we can confirm that your withdrawal has been successfully processed. Please confirm receipt of the funds from your side. Thank you for your patience and understanding.

We would also like to assure you that our support team is fully committed to providing assistance and ensuring the best possible experience on the WEISS platform. 

Please do not hesitate to reach out if you have further questions or require additional support. 

Best regards, 

WEISS Team 

Dear representative, no, the application is in process.

дорогой представитель. нет, заявка находиться в процессе

Dear Miss32,

Upon reviewing your concern, we have confirmed that the withdrawal was processed for the account associated with the email address you provided in your complaint: ****tayoung@freesourcecodes.com.

However, further investigation revealed that the Player ID and email address you provided in the complaint do not match, which may indicate a potential violation of our platform's rules.

To assist you in resolving this matter promptly, we kindly request that you contact the WEISS support chat for further clarification and assistance. We appreciate your understanding and look forward to helping you resolve this situation.

Best regards, 

WEISS Team 

I live with a young man, he also played in this casino. Maybe I messed something up when creating a complaint. I asked him if he played. He told me about you and I started playing.

я живу с молодым человеком он тоже играл в это казино. возможно при создании жалобы я напутала что то. я у него спросила он играл. он мне рассказал про вас и я начала играть

We figured it out, I think. My boyfriend found your casino and recommended that it had a welcome bonus.

I registered and after I put the funds in for withdrawal. Due to the fact that they were processing the application for a long time, I left a complaint. He came to help me since I am a girl and do not really understand this. Perhaps he entered his player ID instead of mine or whatever you said, I do not understand.

I hope this will help you during the proceedings and my funds will finally arrive.

but as I told you, I have one account)

The guy told me that one account can be made for one site.

мы разобрались кажется . мой парень нашел ваше казино и порекомендовал то что там бонус приветсвенный типа.

я прошла регистрацию и после того как поставила на вывод средства. с вязи с тем что долго обрабатывали заявку оставила жалобу. он приехал что бы мне помочь так как я девочка и толком не понимаю в этом. возможно, он ввел вместо моей  идентификатор игрока свой или как вы там говорили не понимаю.

надеюсь вам это поможет в ходе разбирательство и мои средства наконец то поступят.

но как я вам и говорила у меня один аккаунт)

мне парень сказал что один аккаунт можно делать на одну площадку.

I'll be glad to go through this mess with you

буду рада с вами пройти эту неразбериху

Hello Miss32,

Could you please confirm if you and your boyfriend have ever played at the casino using the same device?

Additionally, did both of you claim bonuses on your accounts?

Lastly, is your boyfriend still actively playing at the casino?

I look forward to your response.

Regards,

Nick

we used different devices

he played the bonus and that's it

and I still play on the platform to this day

мы использовали разные устройство

он отыграл бонус и все

а я играю по сей день на платформе

Dear Miss32, 

Thank you for your patience as we reviewed your request. Following the information provided and the completion of our internal investigation, we are pleased to inform you that the withdrawal of funds for the account detailed below has been approved: 

Player ID: Barbie

Email: m1c****@ibolinva.com

The withdrawal will be processed within the standard time frame outlined in WEISS Terms and Conditions. 

We kindly encourage you to review the Terms and Conditions of the WEISS platform to ensure full compliance and to help prevent similar situations in the future. Should you have any further questions or require assistance, please do not hesitate to contact our support team. 

Best regards, 

WEISS Team 

I will wait for the conclusion

I hope it will arrive soon

буду ждать вывод

надеюсь он поступит в ближайшее время

Hello Miss32

I'm glad to hear that your withdrawal has been approved.

Please note, as stated above, that withdrawals may take up to 14 days to be processed.

Keep us updated and let us know in case your payment would arrive of any issue would occur.

Awaiting your response.

Regards,

Nick

OK, thank you

Хорошо, спасибо

the conclusion has not yet been received

вывод еще не поступил

the conclusion is still being processed. They could have made us happy by the New Year(

вывод все так же находиться в обработке. к новому году могли бы и порадовать(

Many days have passed and the withdrawal of funds has not yet arrived(

прошло уже много дней а вывод средств все еще не поступил(

the response time has expired. will you answer me? today is the end of the 8th day of withdrawal. and if you count the weekend then it's the 12th day. I hope this will be resolved as soon as possible

время ответа истекло. вы мне ответите ? сегодня кончается 8 день вывода. а если считать выходные то 12 день идет. надеюсь это решиться как можно быстрее

Hello Miss32,

As it hasn't bee 14 days yet, there isn't much we can do only to wait.

In case it will take longer, we can try to intervene but until then I can only advise to be patient.

Regards,

Nick

eh.....ok(

эх..... хорошо(

why do you say to wait 14 days? if in their rule they have up to 10 working days according to the rules. or is this a standard waiting time for you? tomorrow will be the last 10 days and I'm worried. and the representative doesn't write anything

а почему вы говорите что ждать 14 дней? если в правиле у них до 10 раб дней по правилам. или эта стандартное время ожидания для вас? завтра будет последний 10 день и я переживаю. и представитель ничего не пишет

today is the 11th day of withdrawal, I counted and thought it was 9

сегодня 11 день вывода я посчитала думала 9

more precisely today is the 10th day of withdrawal. according to the rules I was told that within 10 days. soon the 10th day will end and then there are no withdrawal periods. and what should I think? I ask for an answer from the representative

точнее сегодня 10 день вывода. по правилам мне говорили что в течении 10 дней. скоро закончится 10 день а дальше нету сроков вывода. и что мне думать? прошу ответа от представителя

I have received my funds. Thank you for your help.

мне вывели средства. спасибо за вашу помощь

Dear Miss32, 

We are truly pleased to hear that your withdrawal has been successfully processed. Kindly allow us to reiterate that, as outlined in our previous communication, the transaction was completed in full accordance with the rules and policies of our platform. 

We sincerely thank you for your trust and cooperation. It would be our pleasure to welcome you back at WEISS!

Warm regards, 

WEISS Team

Dear Miss32, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru