Weiss Casino - プレイヤーの撤退が遅れています。

I won a decent amount at this casino.

Completed the verification

Made a deposit and played it through

They requested an additional check and said: after this check, we will PROCESS YOUR WITHDRAWAL IMMEDIATELY

I've been waiting for 3 days now, please help

Я выиграла в этом казино не плохую сумму.

прошла вериф

сделала депозит и отыграла его

запросили доп проверку и сказали : после этой проверки мы СРАЗУ ЖЕ ОБРАБОТАЕМ ВАШ ВЫВОД

я жду уже 3 день помогите

Hello Miss32,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Weiss Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.