Fairspin Casino - プレーヤーは反復的な検証プロセスに苦労しています。

They can't solve the verification problem. I uploaded documents several times, both in my profile and via a special link that support sent me by email. In the casino chat they say that the profile is verified, then they force you to go through everything again. Sent passport selfie confirmed address phone email. Because of this, I cannot withdraw my funds. I sent documents at least 4 times. I spent the whole day on this with no results. There is always a new operator in the chat who has to explain everything anew every time.

Dear alterburn,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fairspin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have any active pending withdrawals?
• Where do the requests for additional verification come from? How are you inform about these requests?
• Provide a screenshot or send me the information to my mail at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, Tomas.

I will answer in order:

1 I have active pending withdrawals

2 Requests come both by mail and in chat, but I did not save the messages from the chat. And message threads are not saved there.

3 Sent you threads from mailbox blomkampbrn@gmail.com

Hello, Tomas. You can close the complaint, I managed to solve the problem. After 2 days, the money was withdrawn to me and the verification was confirmed after 2 days of communication with the chat and technical support.

Dear alterburn,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru