Weiss Casino - プレイヤーの撤退は常に遅れています。

The withdrawal of this casino is endless. They say that within 3 business days, but they rarely send it before a complete week.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify how many pending withdrawal requests are currently in your account? If possible, please send me a screenshot showing your transaction history.
• When was the last time you successfully withdrew money from this casino, and how long did it take for the payment to appear in your bank account?
• Have you passed the full KYC verification at this casino?
• What types of games did you play to accumulate your most recent winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mangobango,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru