Weiss Casino - プレイヤーの支払いが遅れています。

⚠️Title: Wiees Casino ⚠️ Still No Payout After Full Document Submission

I requested a withdrawal on April 6th, 2025, and it’s still not paid. I submitted all requested documents, including my bank statement and ID, but nothing has been processed.

Support keeps giving vague excuses and delays. It feels like they’re avoiding payment on purpose.

This experience has been extremely frustrating. I’m warning others: avoid Wiees Casino. They are untrustworthy and potentially fraudulent.

A formal complaint to the relevant authority is on the way

Dear alirezajafari5522,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Weiss Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the withdrawal request with the status visible?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear alirezajafari5522,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru