WikiLuck Casino - プレイヤーがキャッシュアウトの遅延について苦情を申し立てます。

I've never cashed out at this casino, so I'm opening a complaint for the 14-day count, thanks.

Nunca saquei nesse casino, então estou abrindo uma reclamação para a contagem de 14 dias, obrigado.

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Dear ericleo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 14 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Yes, I'll wait the 14 days and let you know if I receive my withdrawal before then, thanks Katarina.

Sim irei aguardar os 14 dias e lhe informarei caso eu receba meu saque antes, obrigado Katarina.

I deposited 100 BRL with a 250% bonus, got the wagering requirements and converted 1,250 BRL, the withdrawal was pending for 5 days, when I received a message that I needed to wager another 400 BRL, and they canceled my withdrawal, I wagered the 400 BRL and requested a withdrawal of 1,100 BRL, how can there be wagering requirements after converting the bonus into real balance? This casino makes it as difficult as possible for you to cash out, that's why the score is below average, it will be the last time I play at this casino.

Depositei 100 BRL com bônus de 250% consegui os requisitos de apostas e converteu 1.250 BRL, ficou o saque 5 dias pendente, quando recebi uma mensagem que faltava apostas mais 400 BRL, e cancelaram meu saque, apostei os 400 BRL e solicitei um saque de 1.100 BRL, como pode haver requisitos de apostas após conseguir converter o bônus em saldo real? Esse Casino dificulta o máximo seu saque, por isso a nota abaixo da média, será a última vez que jogarei nesse Casino.

Hello, I was afraid that I wouldn't receive the withdrawal because of the below average rating of this casino, but the casino paid out my winnings, I was impressed.

Olá fiquei com receio de não receber o saque por causa da nota desse Casino abaixo da média, mas o casino pagou meus ganhos, fiquei impressionado.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ericleo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina