Wild.io Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

Wild io closed account without any justification and confiscated 3849usd approx that i won even after completing numerous verification checks!.

17th Jan i made a 300€ deposit to this Casino and they give me 300€ bonus. I won but the Casino will not give money to me or tell me what i have supposed to have done wrong playing.

I uploaded a standard kyc on my casino account and withdrawn the full amount i won back to the same deposit method being crypto. The Casino started off to be responsive at first and asked me for extra verification being id again, proof of address again and also a selfie with a piece of paper dated and signed. All uploaded.

Wild io then disable my account then ask me for a video call. I requested Friday the 10th April but they did not reply until that day so the call was done on the monday.

After the Casino did not communicate with me and not replying to emails until the 22nd April with the below email. No actual reason behind anything and just take money like that.

I have asked to look into this as i believe this is a mistake or that they specifically should outline what term i have broken as i do not think this is correct but they not respond. This to me is a generic email that is not specifically typed to me as a player.

Hello,

We regret to inform you that your account on our platform has been permanently closed and all associated funds have been declared void.

As outlined in Clause 8.2 of our General Terms, creating multiple accounts is strictly prohibited. This clause states that if a player is found to have breached this rule, all accounts may be terminated and all balances confiscated. Additionally, Clause 8.3 clearly limits usage to one account per person, IP address, physical address, device, and payment method. Any violation of these restrictions is considered a serious breach of our policies.

Source: https://wild.io/terms

Furthermore, under Clause 1.2 of our Bonus Terms, any breach of the General Terms automatically disqualifies a player from participating in bonuses and promotions. Consequently, any winnings obtained through bonuses while in breach are rendered void and have been confiscated accordingly.

Source: https://wild.io/bonus-terms

These actions have been taken in strict accordance with our Terms and Conditions to ensure fair play and integrity across the platform.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me the original email addressed to you from the casino and any other related communication? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi there Tomas

I had the account since the 17th Jan 2026 and played slots.email is [removed by Casino.Guru admin]

I will email you the email from the casino also now.

Dear GiuForzaIta,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear GiuForzaIta,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Wild.io Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Wild.io Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including all evidence supporting the alleged multiple/duplicate account violation. In particular, please provide any relevant technical data such as matching device fingerprints, MAC correlations, login activity, or other indicators demonstrating that the accounts were operated or controlled by the same individual

Thank you for your cooperation and a timely response.

Best regards,

Samuel