Wild.io Casino - 本人確認手続きのため、プレイヤーの出金が遅延しています。

Wild io do you pay or respond/Communicate to you.

I played and was lucky to win 1479usd on the 23rd of Jan but impossible to get it from the Casino. Chat say they cannot help and i must wait for a response from security dep.

I played using crypto on the 23rd Jan. I made a 300€ deposit and got the same bonus and won. I then upload KYC on my account balance and made a full balance withdraw back to my Crypto address.

No payment received but i did get an email on the 2nd of feb asking for more verification which i did that same day as below.

A selfie, holding up to the camera the ID document with the information clearly visible, along with a note stating: "Wild.io, your signature, and today's date"

The following day the Casino ask for more verification again being a video call via microsoft teams. Since then they stop replying. Will not confirm a video call when i ask for a day and time. Do you respond at all so they have my money. Chat wont help and emails are ignored.

My account is also disabled. First they ask for video call then later it changed to my withdraw declined because account is under review so who knows!Nothing from them since February.

Hi there,

We wanted to inform you that your recent cashout request was canceled because your account is currently undergoing a KYC (Know Your Customer) review.

Our Security Team is actively working on this review, and as soon as it’s completed, they will notify you via email.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What games did you play while your bonus was active?
• When was the last time the casino communicated with you regarding the review of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good Morning,

I am not able to send you any screenshots from my account sorry as my account is disabled. 20th February was the last email from the Wild io Casino. Not replied to nothing since.Slot play.

Thank you for reaching out to us .

We wanted to inform you that your recent cashout request was canceled because your account is currently undergoing a KYC (Know Your Customer) review.

Our Security Team is actively working on this review, and as soon as it’s completed, they will notify you via email.

We appreciate your understanding and patience during this process. If you have any questions or need further assistance in the meantime, please don’t hesitate to reach out to them at security@wild.io

Please forward all emails between you and the casino’s customer support regarding the verification of your account to veronika.f@casino.guru. Kindly include the documents you submitted to the casino for the KYC process as well.

• Also, what games did you play while your bonus was active?