Wild Robin Casino - プレイヤーの撤退が遅れています。

Hi, can you help me with my payout? Unfortunately, they're taking far too long, not adhering to their own payout rules (maximum payout time of 3 business days), and as a result, I can't reach the monthly payout limit of €7,000. They're paying out significantly less. Best regards, pidi27

hi können sie mir bei meiner auszahlung helfen die lassen sich leider viel zu lange zeit, halten sich nicht an ihre eigenen auszahlungsregeln (auszahlungsdauer max 3 werktage) & dadurch komme ich auch nicht an das monatliche auszahlungslimit von 7.000€ ran es wird deutlich weniger ausgezahlt. liebe grüße pidi27

Dear Pidi27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hi, I played with the welcome bonus, won, and after requesting my first withdrawal, I had to verify my identity. This was successfully completed. After that, €500 was paid out once, and nothing has been paid out since. On May 8, I won, and on June 2, I finally received my first withdrawal of €500, which also took a very long time, and I'm currently waiting 10 days for the second withdrawal. I hope you can help me so that it doesn't take so long for every €500 withdrawal.

hi ich habe mit dem wilkommensbonus gespielt habe gewonnen & nachdem ich die ersten auszahlungen beantragt habe musste ich mich verifierieren diese wurde auch erfolgreich durchgeführt danach wurde 1x 500€ ausgezahlt und seither wurde nix mehr ausgezahlt. am 8. mai hatte ich gewonnen & am 2. juni erfolgte endlich die erste auszahlung von 500€ was auch schon sehr lange gedauert hat und aktuell warte ich 10 tage auf die 2. auszahlung ich hoffe mal sie können mir helfen damit das nicht bei jeder 500€ auszahlung so lange dauert

Thank you for the response. Please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Have you received any updates regarding the withdrawal request you submitted on June 2?

Also, could you kindly specify how many pending withdrawal requests are currently in your account? If possible, please send me a screenshot of your transaction history showing the withdrawal requests you made.

Thank you for your patience and cooperation.

Hi, all 3 open withdrawals have finally been processed. I have 2x €500 in open withdrawals and a balance of €5,900.

hi es wurden mittlerweile endlich alle 3 offenen auszahlungen bearbeitet hab wieder 2x 500€ an offenen auszahlungen stehen und noch 5.900€ balance

I’m glad to hear that you’ve received at least a part of your winnings.

Please keep in mind the 14-day waiting period. If you do not receive your remaining withdrawals within this timeframe, feel free to let me know, and we will proceed further with your complaint.

Normally, withdrawals should be processed within 3 business days. I've been waiting another 8 days now. A total of 4 withdrawals were processed: the first on June 2nd, and the other 3 were processed 14 days later on June 16th. Perhaps it would go faster if you invited a Wildrobin Casino representative here.

normalerweise sollten auszahlungen innerhalb von 3 werktagen bearbeitet werden ich warte jetzt schon wieder 8 tage. insgesammt wurden 4 auszahlungen bearbeitet die 1. am 2. juni und die anderen 3 wurden 14 tage später am 16. juni bearbeitet villeicht geht es ja schneller wenn sie ein vertreter vom wildrobin casino hier einladen

Thank you for your response. Before we invite the casino representative to this complaint thread, could you please update me on the current status and amount of your withdrawal requests? Kindly send me a screenshot of the pending withdrawal requests from your profile. I appreciate your cooperation.

Hi, nothing has been paid out for exactly 2 weeks. The last payment was on June 16th.

hi seid genau 2 wochen wurde nix mehr ausgezahlt die letzte auszahlung war am 16. juni

Thank you very much, Pidi27, for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Pidi27,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Wild Robin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear Customer,

We would like to inform you that we have requested the processing of your pending active withdrawals to be processed with priority.

Additionally, please note that the withdrawal limits are determined by your current account level. At this time, your account is at Level 1, which allows for:

A daily withdrawal limit of €500

A monthly withdrawal limit of €7,000

A maximum of 3 withdrawals per week

For more information, please refer to section 6.11 of our Terms and Conditions:

https://wildrobin.com/en/rules

Kindest regards,

Wild Robin

Hi, it doesn't say in the terms and conditions that you can make 3 withdrawals per week, but you can have a maximum of 3 open withdrawals and then have to wait until they are processed & I can't even reach the monthly withdrawal limit of 7,000€ because the withdrawals take too long to process.

It would be nice if the payouts were faster now.

Best regards

Pidi27

hi es steht nicht so in den agbs dass mann 3 abhebungen pro woche machen kann sondern mann kann maximal 3 offene auszahlungen haben und muss dann warten bis diese bearbeitet sind & an das Monatliche auszahlungslimit von 7.000€ komme ich garnicht ran da die auszahlungen mit der bearbeitung zu lange dauert.

Wäre schon wenn es jetzt schneller geht mit den auszahlungen.

Liebe Grüße

Pidi27

Dear Pidi27

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

I looked it up in the terms and conditions and it says that you can have a maximum of 3 open withdrawals, that processing a withdrawal takes a maximum of 3 working days but there is nothing about a maximum of 3 withdrawals per week as you can see in the screenshot.

ich habe das mal rausgesucht in den agbs es steht drinn dass mann maximal 3 offene auszahlungen haben kann, die bearbeitung einer auszahlung maximal 3 werktage dauert aber von maximal 3 abhebungen pro woche steht da nix wie sie im screenshot sehen können.

Dear Pidi27,

Thank you for pointing that out. I understand your concern, and based on the current progress, you should receive your payment soon. I will continue to monitor the situation and keep this complaint open until you confirm receipt.

Dear Wild Robin Casino,

Could you please clarify why the payment was delayed, considering the terms and conditions do not mention a limit of three withdrawals per week, only a limit of three open withdrawals at a time?

Thank you in advance.

Best regards,

Attila G.

Dear all,

Please accept my apologies for the confusion. I meant to clarify that the limit applies to a maximum of three active withdrawals at a time, not three per week. In addition, the daily and monthly withdrawal limits also apply.

Kindly note that the current withdrawal requests are not delayed. As per our processing timeframes, each request may take up to three working days to be completed. All requests are being handled accordingly.

I hope this clarifies your concerns.

Best regards,

Wild Robin

ok thanks for the info

ok danke für die infos

I'm sending you a screenshot of the last three processed withdrawals and the three pending withdrawals. Tomorrow would be the third business day, and all three pending withdrawals would have to be processed if the casino now adheres to its own withdrawal policy.

Best regards

Pidi27

ich sende ihnen hier ein screen der letzten 3 bearbeiteten auszahlungen & der 3 offenen Auszahlungen. Morgen wäre es dann der 3. werktag & es müssten alle 3 offenen auszahlungen bearbeitet werden wenn sich das Casino jetzt an ihre eigenen Auszahlungsregeln hält.

Liebe Grüße

Pidi27

Hi, today was the 3rd working day and unfortunately no payout was processed & I have the feeling they are taking extra time so that I don't reach the monthly limit of 7,000€

hi heute war der 3. werktag und es wurde leider keine auszahlung bearbeitet & ich habe das gefühl die lassen sich extra läönger zeit damit ich nicht ans monatslimit von 7.000€ rankomme

Dear Pidi27,

Could you please confirm whether the withdrawal has still not been processed?

no payments have been processed today

heute wurden auch noch keine auszahlungen bearbeitet

Dear Pidi27,

Do you have any updates regarding the status of the withdrawal?

Hi, unfortunately there's no news. My three outstanding withdrawals from July 4, 5, and 6, 2025, have still not been processed. The Wildrobin Casino representative recently wrote: Please note that there are no delays in processing current withdrawal requests. According to our processing times, a request can take up to three business days. All requests are processed accordingly. Today is the 6th business day; I'm curious to see how long it will take.

Hi leider gibt es nix neues meine 3 offenen Auszahlungen vom 4. 5. & 6. Juli 2025 wurden leider immer noch nicht bearbeitet. Der Wildrobin Casino Vertreter hatte ja zuletzt geschrieben: Bitte beachten Sie, dass die Bearbeitung aktueller Auszahlungsanträge nicht verzögert erfolgt. Gemäß unseren Bearbeitungszeiten kann die Bearbeitung eines Antrags bis zu drei Werktage dauern. Alle Anträge werden entsprechend bearbeitet. Heute ist der 6. Werktag bin gespannt wie lange es noch dauert.

Dear Wild Robin Casino,

Could you please clarify the reason for the delay in processing the withdrawal?

Thank you in advance.

Best regards,

Attila G.

Dear Pidi27,

Sincerely thank you for your patience.

Due to a technical issue with our service provider, there was an unexpected delay in processing your withdrawal.

We sincerely apologise for any inconvenience this may have caused. Please rest assured that the issue has now been fully resolved, and your withdrawal is being processed as a matter of priority.

Thank you for your patience and understanding.

Wild Robin Team

OK, thanks that my three outstanding withdrawals have finally been processed after 12 business days. It would be very nice if the remaining withdrawals could be processed within 3 business days, as stated in the terms and conditions.

ok danke dass endlich nach 12 werktagen meine 3 offenen auszahlungen bearbeitet wurden. Es wäre sehr nett wenn die restlichen Auszahlungen innerhalb von 3 Werktagen bearbeitet werden wie es in den AGBS steh bearbeitet werden.

Dear Pidi27

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

ok I'll let you know when the next payouts have been processed

ok ich gebe bescheid hier wenn die nächsten Auszahlungen bearbeitet wurden

Dear Pidi27,

Do you have any updates for us?

The last 3 payouts were paid out on July 22nd. I still have 3x €500 in outstanding payouts & a balance of €1400

die letzen 3 auszahlungen wurden am 22. juli ausgezahlt hab noch 3x 500€ an offenen auszahlungen & noch 1400€ balance

Dear Pidi27,

Thank you for the update. Please keep us informed of any further developments.

Dear Pidi27,

We are pleased to confirm that your withdrawal has been successfully completed on our end.

We would like to extend our sincere apologies for the delay and thank you for your continued patience.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Wild Robin Team

wildrobin paid out 3x 500€ today, I still have to pay out 1.400€, then I will have paid out everything

wildrobin hat heute 3x 500€ ausgezahlt ich muss noch 1.400€ auszahlen dann hab ich alles ausgezahlt

Dear Pidi27,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila G.

OK, I only have to pay out 1,400€

ok ich muss ja nurnoch 1.400€ auszahlen

Dear Pidi27,

Have you received all of your withdrawals?

Since the last payout, no further payments have been processed

seid der letzten auszahlung wurden keine weiteren bearbeitet

Today another 900€ were paid out. Only a 500€ payment is missing, then everything will be paid out.

heute wurden nochmal 900€ ausgezahlt es fehlt nur noch eine 500€ auszahlung dann ist alles ausgezahlt

Hi wildrobin has processed the last 500€ payout today, so everything has been paid out, thank you very much

hi wildrobin hat heute die letzte 500€ auszahlung bearbeitet somit wurde alles ausgezahlt vielen dank

Dear Pidi27,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru