Wild Robin Casino - プレイヤーの撤退が遅れています。

I won 19500 on a slots game on the 19th july I withdrew 1000 pound the same night and it was put into my bsnk in less than 24 houres I now have 1000 pound and 2x 800 pounds under review witch have now been under review for over 12 days I have messaged the casino multiple times to get the same response it can take time to receive my funds and my funds are safe my account is fully verified and I have never had a problem befor withdrawing money I am starting to think will I get any of my winning

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the verification status of your account? Share it here or send the information to my email at tomas@casino.guru
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding your payout?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi thank you I have emailed u the things you wanted to see

Thank you I have emailed you with the things you have asked for

I have received a email that my account needs to be verified again

Thanks for the update and the provided information.

• Have you successfully verified your account since your last post?
• Have you received any of the requested payouts since then?

Please let me know whether our further assistance is necessary. Looking forward to your reply.

Hi yes I have verified my account agen and no I have not received any of the money I have tryed to withdraw and I message them and get the same reply ther are a large amount of withdrawals

My account now says withdrawals blocked and ther asking for a pitcher of 2 bank cards that are my girlfriends old cards all the same numbers except the last 4 and she has a new 1 so I can't get a pitcher of them

It seems they are doing anything to not pay me my money

Thanks for your patience and reply.

• Could you please clarify whether your girlfriend also has an account in the casino?
• Have you used any of the cards for deposits or withdrawals in this online casino?
• Since when are you a player in this online casino, and how much have you deposited overall?

Looking forward to your reply.

They have said my account is verified now and the money shoukd be in my account shortly I will reply with the amount I have deposited and how long I have been on the site

I signed up the 20/02/2025 and all together I have deposited 6489 they are saying I need to verify my account but have sent no email and I have a screenshot of one of ther chat team saying its verified so I get no answer to when I will receive my money

To verify my acoount I have needed to prove the bank card was my card because I had lost 2 cards so I have 3 cards with 3 different card numbers so I have provided proof of the card numbers also I deposited money off my girlfriends cards witch they have asked fir proof witch I have provided also

Thanks for the explanation.

If you used cards that don't belong to you to deposit in an online casino, this might prevent you from verifying your account and might cause the casino to not pay out winnings. Similar rules can be found in almost all online casinos.

From the casino's terms: https://wildrobin1.com/en/rules

4. Your warranties

4.1 By opening an account on our Website and by using our Website you warrant that:

(...)

the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

If you breached this rule, we might not argue for the casino to pay out your winnings.

Please let me know if there is any other information I might have overlooked or haven't considered; otherwise, the complaint will be closed.

Dear grahamwatson567813,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru