Wild Robin Casino - プレイヤーの撤退が遅れています。

It's been 8 days since I requested a withdrawal. I have had over a week now with various generic responses about heavy workflow, them telling me they have pushed the financial department on the matter. No timeframe from me when I can expect my money.

it was all raw cash so I frankly don’t understand what takes this long.

This casino has a limit for 5000NOK you can withdraw every 24 hours, and a max of 3 pending withdrawals at one time.

So I have 15 000NOK in pending withdrawals and another 15 000NOK in my balance

attached you will se the various conversations I have had with the casino this last week

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you for your response Thomas, I will let you know if I haven’t received anything after 14 days. Have a great day

Thanks for your reply.

• Has the casino processed one or more of your payouts since your last reply?

If there are any obstacles in receiving your payouts, please let me know.

Dear Sandski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru