Wild Robin Casino - 決済が遅延しているとのクレームがあります。

Hello, I've been waiting for my payout from Casino Wild Robin since March 20th, 2026, and I've been constantly given the runaround, told there are delays. I've been messaging support daily for the past five days, and nothing has changed. I've also taken screenshots of the chat history with customer support. Every time, I've been given more and more excuses, and nothing has happened except that they keep telling me I need to be patient and that everything is fine with the payout. Nothing has happened, though. I've attached some screenshots of the replies I keep receiving, confirming that everything looks good with the payout and that there are only delays.

Hallo ich warte seit dem 20.03.2026 auf meine Auszahlung von denn casiono wild robin und werde seit demm die ganze zeit hingehalten das es bei der Auszahlung zur verzogerungen die ganze zeit kommt ich habe seit 5 tagen taglich mit dem support geschrieben und es hat sich bis heute nichts verändern ich hab auch diverse screenshot gemacht der chatverlaufe mit dem kundensupport jedes mal wurde ich weiter hingehalten und trotzdem ist nichts passiert bis auf das sie mir die ganze zeit geschrieben haben das ich mich gedulden muss mehr nicht und das mit der Auszahlung alles gut ist trotzdem passiert da nichts im anhang hab ich paar von denn screenshot reingeschickt von denn antworten die ich die ganze zeit erhalte so wie mir bestätigt wurde das mit der Auszahlung alles gut aussieht es nur um Verzögerungen handelt

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Dear essobeev2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear essobeev2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Karla