Wild Robin Casino - 選手の退出手続きが遅延しています。

Withdrawal requested on 22.04.2026 when their terms and conditions indicate three business days, a manager contacted me and told me that the payment would be processed today and it has not been.

Retiro solicitado desde el día 22.04.2026 cuando en sus términos y condiciones indican tres días hábiles , se puso en contacto conmigo un gestor que me dijo que el pago se procesaría hoy y no ha sido así .

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Excuse me, but the website's terms and conditions clearly state 3 business days, which have already passed… I requested it on the 22nd… my account is verified and they haven't asked me for any documentation… they've blocked my access to the chat and I'm not receiving a response to my email.

Perdona pero los términos y condiciones de la página dicen claramente 3 días laborales los cuales han pasado … está solicitado desde día 22 … la cuenta está verificada y no me ha solicitado ninguna documentación … me tienen bloqueado el acceso al chat y no recibo respuesta en el mail

Dear Hakunamatata85,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hakunamatata85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Hadi