Wild Tokyo Casino - プレイヤーが賞金を受け取れずにいます。

Greetings

I requested a withdrawal of 241 euros even though the account is verified, I was asked for additional photos of the credit card.

I sent everything but I have not received any other news about the account status which is "verified" from the last email nor about the withdrawal which is pending.

Salve

ho richiesto il prelievo di 241 euro nonostante l'account sia verificato mi sono stati chiesti ulteriori foto della carta di credito.

ho inviato tutto ma non ho ricevuto altre news ne sullo stato conto che risulta "verificato" dall'ultima mail ne dal prelievo che risulta in sospeso.

Dear fabiogfabio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I asked for more information from live support, they can't tell me anything about the verification and they don't know why it's pending

ho chiesto ulteriori info al supporto live non sanno dirmi nulla sulla verifica e non sanno perchè è in sospeso

bank transfer received thank you!

bonifico ricevuto grazie!

Dear fabiogfabio,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru