Wild Tokyo Casino - プレイヤーは賞金の没収に直面する。

I redeemed the deposit bonus yesterday, deposited €35, so I can only win 10x (€350) from the bonus.

I wagered the bonus and ended up with around €330. There was nothing left in the bonus section. I was even able to withdraw the money, but I decided to keep trying and won €1,700, which I continued to play with. At some point, I decided to stop at around €640.

I paid out 500€ and went to sleep (there should have been 130€ left on the account balance)

When I woke up, I discovered that my winnings had been confiscated. However, I was able to withdraw €500 twice in between, and I was never informed that all the excess money would be lost. Besides, I'm still wondering.

If I had wanted to cash out the €1.7k now and they had stolen €1,350 from me, how do you explain that to the tax office? Isn't it outright fraud to alter your accounting? Every spin I made after the implementation counted as real money, so betting taxes must be added to it.

Furthermore, I can imagine that such accounts pay out higher winnings to justify their bogus RTP. Since the money is simply stolen, it isn't counted as bonus money but as a real bet, which is either fraud or tax evasion.

Ich habe gestern den Einzahlbonus eingelöst, habe 35€ eingezahlt also kann ich aus dem Bonus nur 10x (350€) gewinnen.

Ich habe den Bonus umgesetzt und landete bei ca. 330€. In der Bonus abteilung war nix mehr zu sehen ich war sogar in der Lage das Geld auszuzahlen, ich entschied mich aber dann es noch weiter zu versuchen und gewann 1,700€ mit denen ich weiter spielte irgendwann entschied ich aufzuhören bei ca 640€

Ich zahlte 500€ aus und ging schlafen ( es hätten noch 130€ auf dem Kontostand sein müssen )

Als ich aufwachte stellte ich fest dass mein bereits umgesetztes gewonnen geld konfesziert wurde. Ich war aber zwischendurch in der lage 2x 500€ auszuzahlen ich wurde nirgendswo darauf hingedeutet dass alles überschüssige Geld weg sein wird, ausserdem stellt sich mir die Frage.

Hätte ich jetzt die 1,7k auszahlen lassen wollen und die hätten mir die 1350€ gestiechen wie erklärt man das den Finanzamt, ist es nicht Regelrechter Betrug seine Buchhaltung zu verändern? Jeden Spin den ich nach der Umsetzung machte hat als echtgeld gezählt also müssen doch wettsteuern darauf einfallen.

Außerdem kann ich mir vorstellen, dass gerade solche accounts dann mehr gewinn ausschütten um ihre erlogene RTP rechzufertigen. Da das Geld ja einfach geklaut wird es wird aber nicht als bonusgeld gezählt sondern als eine Echte Wette das ist entweder Betrug oder Steuerhinterziehung

Dear PatrykRoman,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Tokyo Casino.

I am afraid I don't understand your comment and question about the tax office.

Please note that the casinos licensed in Germany pay the tax, not players https://casino.guru/licensing-authorities/germany-license

This casino is, however, not licensed by GGL, but by the Curaçao Gaming Control Board (GCB)

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that after completing the wagering of the bonus, you were under the impression that you were playing with real money?
• Did you contact the casino support and ask for an explanation of the missing balance?
• Could you please explain what the disputed amount of €328 represents in this situation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear PatrykRoman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru