Wild Tokyo Casino - 重複の疑いがあるため、プレイヤーのアカウントは閉鎖されました。

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Tokyo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did you create your account? When did the casino accuse you of having duplicate accounts?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 
• Have you used a VPN or any proxy service to access the casino website?
• Have you passed verification in the casino? 
• Have you accumulated your winnings with the help of a bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Tomas

Good day Tomas,

The account was created around mid June 2025. They sent me a mail saying my account is a duplicate on 17 September 2025. 

No there is no chance of anybody else using my account or creating an account in my home. 

NO VPN or proxy service has been used.

Yes, the KYC verification was completed and the account was verified. 

I did not use a bonus. 

Thanks for your reply.

• Have you received any explanation from the casino?
• Could you please share any communication related to your account closure with me? My email is tomas@casino.guru
• Were your other accounts in the associated casinos affected as well?

Thanks in advance for your cooperation.

Good day Tomas,

This is the email I have received explaining the closure.

Dear Darren *****,

Your account has been reviewed by our Risk & Fraud Team.

Based on the audit, your account has been flagged as "duplicate". According to our Terms and Conditions:

2.8. When creating an account, your personal data must be accurate and, where necessary, kept up to date, such as your name, email address, etc. You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, address (mail or IP), email, or device. Any other accounts besides your main Wild Tokyo account are considered duplicates.

The Casino reserves the right to block multiple accounts without notice.

If we decide to delete a duplicate account:

- all bonuses, free spins, and winnings that you received by using this account will be cancelled;

- the Company has the right to confiscate deposits that were made with a duplicate account.

If you have any other questions, we will be happy to assist you by email at support@wildtokyo.com

Kind regards,

Wild Tokyo Risk Department

I understand that it is not allowed to have duplicate accounts and I have not been so careless as to even try it.

I have emailed them saying there might be a misunderstanding, but got no reply.

Yes, the same thing has happened to the other 2 accounts for different casinos under the same group. Spin Line and Rolling Slots.

I have emailed you any conversations Iv has with them.

Thanks in advance,

Darren *****.

Dear player,

Wild Tokyo Casino representative contacted me outside of the thread detailing the allegations made against you. I am currently waiting for the evidence from the casino regarding your case.

OK thanks for the update Tomas.

Dear Tomas,

We would like to inform you that we have forwarded the additional information.

Should you have any further questions or require clarification on any of the details provided, we will be glad to assist you and provide any necessary support.

Best regards,

Wild Tokyo Casino Representative.

Dear ladarren,

Unfortunately, based on the evidence provided by the casino and reviewed by us, we must reject this complaint, since it appears you created multiple accounts in the casino. We are consequently unable to assist you further, since the casino's rules were breached.

I recommend you abandon the practice of creating multiple accounts in online casinos, since it might cause you similar issues in the future.

Due to the aforementioned reasons, this complaint will now be closed as rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter issues with any online casino in the future.

Best regards,

Tomas

Casino.Guru