Wildsino Casino - プレイヤーのアカウント閉鎖リクエストが無視され、大きな損失が発生しました。

Title: Wildsino ignored account closure request and caused €9,287 in losses

Complaint:

Hello CasinoGuru team,

I am filing a formal complaint against Wildsino Casino for severe Responsible Gambling violations and for ignoring multiple account closure requests, which resulted in €9,287 in additional losses that would not have occurred if the casino had respected my instructions.

Timeline of events:

On 4 November 2025, I requested permanent closure of my account due to gambling harm.

I repeated the request on 18 November 2025.

Wildsino ignored both requests.

Instead of closing my account, they sent bonuses and incentives to keep me playing.

Because the account remained open against my explicit request, I logged in again and lost €9,287 after the closure request.

I submitted a formal complaint to the casino and sent a follow-up and a final notice.

They have not replied to any of my emails.

Evidence I can provide:

Email proof of my account closure requests

Replies from the casino offering bonuses

Deposit and loss history showing €9,287 lost after the closure request

Dates, screenshots, and all communication attempts

Requested resolution:

I request the full refund of losses incurred after the date of my first account closure request, as these losses resulted directly from the casino's failure to comply with Responsible Gambling obligations.

Thank you for your assistance.

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Stay safe.

Dear MiltonS,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildsino (Wildsino.com).

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Regarding the self-exclusion emails previously shared, were those the only ones sent? Additionally, have you attempted to request self-exclusion while explicitly mentioning a gambling problem?
• Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected].
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina