Wildsino Casino - プレイヤーの撤退が遅れています。

It was my first time playing at this casino and it couldn't have gone better! I won €1079.80. The problem has been being able to make the withdrawals because customer support always says that they have a lot of requests but that I will receive them, so I don't have to worry! I'm starting to see that I'll never get my money unfortunately!!! Today is the 6th working day and so far nothing!!!! I would appreciate a reply from you

Pela primeira vez jóquei neste cassino e não podia ter corrido melhor! Ganhei 1079,80€. O problema tem sido conseguir fazer os levantamentos porque o suporte a clientes diz sempre que tem muitos pedidos mas que eu vou receber, para não me preocupar! Começo a ver que nunca vou receber o meu dinheiro infelizmente!!! Hoje entro no 6 dia útil e até agora nada!!!! Agradecia uma resposta vossa

Dear Palmeira1974,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good morning Cristina, thank you very much for your attention! The problem is that the Wildcasino page is no longer available, the information it gives when I try to enter is that "this page isn't working", and in the meantime I have contacted their support center and I still can't get an answer! I've played at other casinos and I've never had this problem that I'm now having with Wildsino, of not being able to talk to them and that's what really worries me.... I think I'm going to lose my money! Regarding the need for verification I even asked one of the agents who told me that my account didn't need verification so I never verified myself but in fact 6 working days have passed, 8 normal days and that's really not normal in the casinos where I play! What can you do to regain access to the casino platform? Have you changed your address? I would really appreciate your help! Cumps, Sonia F***

Bom dia Cristina muito obrigada pela sua atenção! O problema é que a página de Wildcasino deixou de estar disponível, a informação que dá quando tento entrar é que "this page isn’t working", e entretanto contactei o centro de suporte deles e mesmo assim não consigo obter uma resposta! Já joquei noutros casinos e nunca tive este problema que estou agora a ter com a Wildsino, de deixar de conseguir falar com eles e isso é o que verdadeiramente me preocupa…. Acho que vou dar o meu dinheiro como perdido! Relativamente a necessidade de verificação cheguei a perguntar a um dos agentes que me disse que a minha conta não necessitava de verificação por isso nunca me verifiquei mas de fato já passaram 6 dias úteis, 8 dias normais e isso não é de facto normal nos casinos onde jogo! O que podem fazer para conseguir ter acesso novamente a plataforma de casino? Mudaram de endereço? Agradecia de fato a sua ajuda! Cumps, Sónia F***

Thank you for your reply, Palmeira1974. I tried accessing the casino's website from Finland and it works for me without any problems.

I understand you are worried, but I would like to emphasize again that we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hi Kristina, I still can't log in! I was wondering if you could send me the link where you enter Philandia because it might be just a matter of changing the country to Portugal! Meanwhile the situation remains the same! It's the 9th working day and no response from the casino! I am hoping that your intervention will help! Thank you very much for your help

Ola Kristina eu continuo sem conseguir aceder! Será que me consegue enviar o link por onde entra na Filandia porque pode ser só mudar o país para Portugal! Entretanto a situação continua na mesma! Estamos no 9° dia útil e sem qualquer resposta por parte do casino! Estou com alguma esperança que a sua intervenção possa ajudar! Muito obrigada pela sua ajuda

Hello Kristina, today I received part of my money and now I only need to receive 579€! Thank you so much for your help in resolving this issue, I just want it to be over for good!!! Cumps, Sónia F***

Ola Kristina hoje recebi uma parte do meu dinheiro e agora falta apenas receber 579€! Muito obrigada pela ajuda na resolução sendo que só quero que este tema acabe agora de vez!!! Cumps, Sónia F***

I am happy to hear that! Hopefully, you will receive the remaining funds soon. Let's give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please let me know if there is anything new.

Good afternoon Kristina, I would like to thank you for all your help in this case and that the remaining €500 that was missing has already been transferred to my account. So at this point, I'm going to reformulate my rating in Trust Pilot because at this point I've already received everything I owed and so we can close the complaint process.

Thank you very much for your help

Best regards

Sonia F***

Boa Tarde Kristina, gostaria de lhe agradecer toda a sua ajuda neste caso e que os restantes 500€ que estavam em falta já foram transferidos para a minha conta. Portanto neste momento, vou reformular a minha classificaçao no Trust Pilot pois neste momento acabei por já receber tudo que tinha em divida e assim podemos fechar o processo de reclamaçao.

Muito obrigada pela ajuda

Com os melhores cumprimentos

Sónia F***

Dear Palmeira1974,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru