Wildsino Casino - プレイヤーの撤退が遅れています。

Hi, I requested a withdrawal of €114 on Wildsino on September 26th. From October 6th onwards, they no longer let me log in (when I try to log in, I get the error "your account is under review") and on October 8th they asked me to send documents to verify my account.

On October 8th itself, I sent all the requested documents and then I never heard from them again.

Considering I requested the withdrawal on September 26th, it's been almost 17 days and I still haven't received my money.

Salve, io ho richiesto un prelievo da 114€ su Wildsino il 26 Settembre, dal 6 Ottobre in poi non mi fanno più accedere (quando provo ad accedere mi da l'errore "your account is under review") e l'8 Ottobre mi hanno chiesto di inviare i documenti per verificare il mio account.

L'8 Ottobre stesso ho inviato tutti i documenti richiesti e poi non ho più avuto notizie da loro.

Considerando che ho richiesto il prelievo il 26 Settembre, sono passati quasi 17 giorni e ancora non ho ricevuto i miei soldi.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Spaffle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Have you had any successful withdrawals a this casino, please?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hi, so:

• I played a bit of slots and a bit of sports betting;
• No, this is the first withdrawal I've requested on Wildsino;
• I don't remember having any active bonuses while playing, I used my real balance.

Ciao, allora:

• Ho giocato un po' alle slot e un po' sulle scommesse sportive;
• No, è il primo prelievo che chiedo su Wildsino;
• Non mi ricordo di avere bonus attivi mentre giocavo, ho usato il mio saldo reale.

The withdrawal was credited today, problem solved.

Il prelievo è stato accreditato oggi, problema risolto.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Spaffle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina