Wildsino Casino - プレイヤーの退出手続きが繰り返し遅延している。

I made my first withdrawal attempt on May 13th. This was pending for many days before it was approved. I then followed up on my bank account, but the money did not arrive. I then logged into the casino and discovered that the funds were back in my gaming account. This has now happened several times, without explanation from Wildsino. When I ask for help, I get the same email all the time thanking me for my patience and that the withdrawal is being processed and Seems ok. This is clearly Wildsino's m.o. and I have zero hope of getting the money out. They should be stopped, and I see on Trustpilot that this is something many people experience.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you successfully completed the full KYC verification process at this casino?
• Which payment methods have you used for your withdrawal requests so far?
• Have you tried selecting a different withdrawal method to determine whether the issue persists?
• Did you accumulate your winnings with or without a bonus?
• Have you contacted customer support via email and asked whether your withdrawal could be reviewed and approved manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika