Wildsino Casino - 当該プレイヤーは出金が遅れていると考えています。

Good afternoon, I play in this casino, I made a withdrawal on January 31st, and until today February 7th and they do not return the amount of the withdrawal, every day I talk to them and I feel that they are cheating me, always with excuses that it is late, they in the application say that they pay in 3 working days, but they are already in 8 days, I continue to send messages in the chat and I have already sent emails and no answer, except always the same. They don't want to pay me. I asked for your help please, because I think this casino just takes in money and when the prizes come out they don't give them, they cheat people. Like they're doing to me, I'm sure they're doing to a lot of people. Please help me because it was my lawyer who referred me to your site and you are very reliable and can solve the situation. Thank you very much for your help and I look forward to hearing from you. Thank you very much.

Boa tarde , eu jogo neste casino , fiz um levantamento no dia 31 de janeiro , e ate hoje dia 7 de fevereiro e nao me devolvem o valor o levantamento , todos os dias falo com eles e sinto que me estao a enganar , sempre com desculpas de que esta atrazado , eles na aplicacao teem que pagam em 3 dias uteis , mas ja vao em 8 dias , continuo a mandar mensagens no chat e ja mandei imails e sem resposta , ha nao ser sempre o mesmo. Eles nao me querem pagar . Eu pedi a a vossa ajuda por favor , porque acho que este casino simplesmente so entra dinheiro e quando sai os premios eles nao dao , eles enganam as pessoas . Como estao a fazer me a mim , de certeza que estarao a fazer a muita gente . Pesso a vossa ajuda por favor ate porque foi o meu advogado que me indicou o vosso site e que voces sao de pura confianca e conseguem resolver a situacao . Desde ja agradeco de coracao a vossa ajuda e espero uma resposta vossa . Muito obrigado.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ricardoferreirafcp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ricardoferreirafcp,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ricardoferreirafcp,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla