Wildsino Casino - 選手の退出手続きが遅延しています。

I have requested a withdrawal of €500 since March 27th.... I am still waiting and every day they tell me your withdrawal is in the queue and you will receive your money soon.

Έχω αιτηθεί μια ανάληψη 500€ απο 27 Μαρτίου.... Ακόμα περιμένω και κάθε μέρα μου λένε η ανάληψη σας βρίσκεται στην ουρά και σύντομα θα λάβετε τα χρήματα σας.

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Dear Allornothing,

Thank you very much for submitting your complaint.

I’m sorry to hear about the delay with your withdrawal and understand how frustrating it must be to keep receiving the same response without any progress.

Thank you also for the screenshot you provided. From what I can see, it appears to be related to your withdrawal request, however, we will need a bit more detailed information to properly assess the situation.

Could you please provide us with the following details:

• Have you completed the KYC (identity verification) process? If yes, when was it completed and was it fully approved?
• When exactly did you submit the withdrawal request (date and time), and has its status changed at any point?
• Could you please share a screenshot of your withdrawal history from the casino account showing the €500 request?
• Could you please forward or share your full communication with the casino support, especially where they mention the "queue"?

It is also worth noting that while some casinos process withdrawals within a few days, others may take longer depending on internal checks. However, delays without a clear explanation are something we would like to review more closely.

If it is more convenient for you, you can forward all relevant communication and documents directly to petronela.k@casino.guru, and we will review everything thoroughly.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

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Hi Allornothing,

Thank you for your update, and I’m sorry to hear that your withdrawal was canceled and that you are now unable to access your account.

I would like to clarify one important point based on the communication you received from the casino. On 06.04.2026, the casino informed you that the withdrawal had been canceled by the payment provider and suggested using an alternative payment method (e.g. crypto wallet).

• Could you please confirm whether you followed this instruction and submitted a new withdrawal request using a different payment method?

Additionally, if you have any new communication from the casino regarding the account access issue, please feel free to share it with us.

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Allornothing,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela