WinDetta Casino - 選手の退場が遅れています。

Hello, I have a problem. I submitted a request to withdraw my money and here are the profits. The amount is 1300 euros so far. I have not seen the money in my bank account. I send them an email. There is no response from them. I sent all the required documents and the verification was successful. I want a solution to my problem. I want my profits.

Dear eleantouma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly you received a confirmation from the casino regarding a successful verification?

Have you accumulated your winnings with or without an active bonus?

When exactly have you requested a withdrawal from the casino and when was the last time you received any response from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear eleantouma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.