Winnita Casino - プレイヤーのアカウントは閉鎖されているようです。

Hi I was playing in the winnita casino while I was playing the monopoly big baller game at the live casino they kicked me out of the casino without being able to enter anymore every time I log in to enter I get a screen with 500 it tells me page not found as if they blocked me now I would like to know how to recover my balance

Salve stavo giocando nel casino winnita mentre giocavo al casino live il gioco monopoly big baller mi hanno buttato fuori dal casino senza potere piu entrare ogni volta che faccio accesso per entrare mi esce una schermata con 500 mi dice pagina non trovata come se mi hanno bloccato ora vorrei sapere come recupero il mio saldo

Dear Siria,

Thank you very much for submitting your complaint. I’m sorry to hear that you were suddenly blocked from Winnita Casino and are now unable to access your account or balance.

To better understand your situation and reach out to the casino on your behalf, could you please provide the following information:

• Do you know the exact date and approximate time when this issue occurred?
• Could you let us know if you received any email or message from the casino explaining the reason for the block or account issue?
• Have you already tried accessing your account using a different browser or device to rule out a technical issue on your side?
• If you have any screenshots of the error message or other relevant communication with the casino, please forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Siria,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela