Winnita Casino - 当該プレイヤーは出金が遅れていると考えています。

I made a withdrawal request. This morning they asked me for the documents, I sent them and they told me they needed more. I must have sent them 10 times, but after less than 10 minutes I received an email saying I need to send the documents back. I contacted the assistant and they told me they wanted photos of the cards I no longer use, but I keep getting emails saying the documents aren't valid. I wrote to the email address, but they said that's the only way to send the documents.

Ho fatto una richiesta di prelievo. Questa mattina mi chiedeva i documenti, li invio e mi dicono che hanno bisogno di ulteriori documenti. Li avrò mandati 10 volte ma dopo neanche 10 minuti mi arriva una mail con scritto che devo rimandare i documenti. Chiedo all’assistente e mi dice che vogliono le foto delle carte che nn uso più, ma continuano ad arrivarmi mail che i documenti non vanno bene. Scrivo all’indirizzo mail ma dicono che l’unico modo per inviare i documenti è quello .

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Dear Bar85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Bar85,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bar85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla