Winnita Casino - 決済が遅延しているとのクレームがあります。

I made a request on March 10th, but as of today, March 17th, there has been no credit to my account. Support is always provided by a virtual assistant, and no one ever responds to the support email.

Ho fatto una richiesta il 10 marzo, ad oggi 17 marzo nessun accredito sul mio conto . L’assistenza è sempre con un assistente virtuale e alla mail di supporto non risponde mai nessuno

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Dear Bar85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

To date, I still have nothing attached to the chat with the virtual assistant

Ad oggi ancora nulla allego là chat con assistente virtuale

Dear Bar85,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, I received two payments, one for €450 and one for €400, but not on the same day. I still have €450 left, but the fact is that there is no support, only a virtual operator answers, and no one has ever responded to my support email.

Buongiorno mi hanno fatto 2 pagamenti 1 da 450€ e uno da 400€, nn nello stesso giorno . Rimangono ancora 450€, ma sta di fatto che nn c’è assistenza, risponde solo un operatore virtuale, e alla mail di supporto mai nessuno mi ha risposto.

Now they say my account is subject to verification

Ora dicono che il mio account è soggetto a verifica

I sent you a screenshot of me opening a case, and I received the money. Case solved.

Inviata un screenshot che ho aperto la segnalazione con voi, e mi sono arrivati i soldi. caso risolto

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bar85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla