Winscore Casino - プレイヤーの支払いが遅れています。

Nothing is happening with the payout; KYC has already been completed.

Bei der Auszahlung tut sich nichts Kyc wurde schon gemacht

Hello Dutsche,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winscore Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Since when is the withdrawal pending? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Dutsche,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.