WinSpirit Casino - プレイヤーのアカウントは閉鎖されました。

I got my account blocked with a remaining balance of 18 300 $ CAD wich is money I have deposited its not winnings or bonuses I deposited 22.5k in total so I am already in lost and now Winspirit decided to close my account without giving me any reasons they are not awnsering my emails regarding the remaining balance that I want to be refunded !

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Did you activate any bonuses on top of your deposit?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear arshadabdulghafoor1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru