The Problem with This Casino

This casino forces you to wager three times your total bet amount before you can withdraw — even if you don’t use any bonuses.

Most casinos only require a 1× playthrough, which is the standard anti-money-laundering rule set by governing bodies. By enforcing a 3× playthrough and a $50 minimum withdrawal, they’re deliberately making it harder for players to cash out. It feels exploitative.

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Example 1: Small Deposit

You deposit $20 and bet $0.50 per spin.
• On your first spin, you win $50, bringing your balance to $70.
• But before you can withdraw, you must wager 3× your total bet amount — that’s $60 more.
• With an average game RTP (Return to Player) of only 91%, you’re statistically likely to lose most of it.
• If your balance drops below $50 while trying to meet that playthrough, you can’t withdraw at all.

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Example 2: Bigger Deposit

You deposit $100 and bet $1 per spin.
• You hit a big win: $100, so your balance is now $200.
• However, you must still wager $300 before withdrawing.
• While spinning through that $300 requirement, you’ll almost certainly lose most — if not all — of your winnings.

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Bottom line:
This isn’t about preventing money laundering — it’s about making withdrawals so difficult that players give up or lose their winnings trying to qualify.


There reply in case of an account being dormant is fake I had spend close to a thousand dollars with them in the last few weeks prior to this untill unnoticed they had this regulation..

Literally the worst casino proudly regulated in Curacao(free to scam without a care in the world). An AI chatbot would do a better job than their support team. The casino has the worst bonus system; a no-deposit bonus is as rare as a real positive review of the casino; it literally has the worst cashback percentage among hundreds of thousands of casinos. You ask How can it get worse than this?! They just changed the bonus system, and as the support agent told me, "so that players can level up more easily." Let's check how it works.

Old system: To earn 1 CP, you must bet 1 EUR. Depositing 10 euros will make you 10 CP
New system: to earn 1 XP, you have to bet 9 EUR. Depositing 10 euros will make you 23 XP

Can you imagine how easy it is to level up now? IT IS 9 TIMES HARDER TO LEVEL UP BY WAGERING! But that's not all? If you had a higher percentage of cashback on the old system, well, on the new one, it's less because Winspirit cares about the players.

Whoever manages this casino deserves the same fate as Inalchuq, getting executed by molten silver being poured into his eyes and ears

The layout and game selection looks nice, as does the betting side, but this doesn't help me when I try to withdraw the money I won with a bonus bet.

The magic words spoken by customer service are "make a deposit first".

It's just hard to trust a casino when it immediately denies you the money you've won. Casinos have a huge advantage over players in terms of whether they need these rules in the first place - they're not player-friendly at all.

Now I should trust that after depositing 20e I will get my money back...?

Ulkoasu ja pelivalikoima näyttää kivalta, kuin myös vedonlyöntipuoli,- tämä ei kuitenkaan auta minua kun yritän kotiuttaa bonusvedolla voittamiani rahoja.

Asiakaspalvelusta lausutaan taikasanat " tee ensin talletus".

On vain vaikea luottaa casinoon kun se heti kättelyssä kieltää voittamiesi rahojen kotiutuksen. Casinoilla on valtava etu suhteessa pelaajiin jo lähtökohtaisesti, tarvitsevatko he tälläisiä sääntöjä,- nämä eivät ainakaan ole millään lailla pelaaja ystävällisiä.

Nyt minun sitten pitäisi luottaa siihen että 20e talletuksen jälkeen saan omiani pois...?

WinSpirit Casino ignores active self-exclusion – player protection only facade

I would like to share my experience with WinSpirit Casino, especially with regard to dealing with problem gambling and so-called "responsible gaming."

In December 2024, I permanently closed my player account at my own request – due to my gaming behavior. WinSpirit confirmed this at the time, citing its own player protection measures. So far, so good.

But in May 2025, I was able to open an account again without the system preventing me from doing so. Only after I pointed this out did I receive a response saying that this "actually" shouldn't have happened. The casino writes:

> "We are aware that your first account [...] has been permanently closed. [...] Unfortunately, a new account was created under your name on May 28, 2025. [...] Although our system did not initially detect the duplication, rest assured that we take the security of our accounts and responsible gaming very seriously. Had the system detected this earlier, access would not have been granted."


So, they openly admit that opening a second account after a ban violates their own terms and conditions – and yet it was still possible. According to WinSpirit, this was a mistake on the casino's part. Nevertheless, the casino refuses to refund the funds I lost on the second account (approximately €200).

The worst part: According to the company's own statements, the system is still unable to reliably detect third-party accounts – meaning that any banned player can log back in at any time. This isn't an isolated incident, but rather a structural problem – or perhaps even part of a perfidious business model that specifically profits from previously banned players.

Conclusion:
WinSpirit openly admits that new accounts are possible despite the ban, but refuses to accept responsibility or issue refunds. For me, this is further proof that player protection at many Curaçao casinos only exists on paper – and problem players are not protected but deliberately exploited.

- Will the review be released?

WinSpirit Casino ignoriert aktiven Selbstausschluss – Spielerschutz nur Fassade

Ich möchte hier meine Erfahrung mit dem WinSpirit Casino teilen, insbesondere im Hinblick auf den Umgang mit problematischem Spielverhalten und dem sogenannten "verantwortungsvollen Spielen".

Im Dezember 2024 ließ ich mein Spielerkonto auf eigenen Wunsch dauerhaft schließen – aus Gründen des Spielverhaltens. WinSpirit bestätigte dies damals und bezog sich auf die eigenen Maßnahmen zum Spielerschutz. Soweit so gut.

Doch im Mai 2025 war es mir möglich, erneut ein Konto zu eröffnen, ohne dass das System es verhinderte. Erst nachdem ich darauf hingewiesen habe erhielt ich die Rückmeldung, dass dies "eigentlich" nicht hätte passieren dürfen. Wörtlich schreibt das Casino:

> „Wir sind uns dessen bewusst, dass Ihr erstes Konto [...] dauerhaft geschlossen wurde. [...] Leider wurde am 28. Mai 2025 ein neues Konto unter Ihrem Namen eingerichtet. [...] Obwohl unser System die Duplizierung zunächst nicht erkannt hat, können Sie sicher sein, dass wir die Sicherheit unserer Konten und verantwortungsvolles Spielen sehr ernst nehmen. Hätte das System dies früher erkannt, wäre der Zugang nicht gewährt worden."


Hier wird also ganz offen eingeräumt, dass die Eröffnung eines zweiten Kontos nach einer Sperre gegen die eigenen AGB verstößt – und trotzdem möglich war. Es handelt sich laut WinSpirit also um einen Fehler des Casinos. Dennoch weigert sich das Casino, mir die auf dem Zweitkonto verlorenen Gelder (ca. 200 €) zu erstatten.

Das Schlimmste daran: Laut eigener Aussage ist das System bis heute nicht in der Lage, Drittkonten zuverlässig zu erkennen – was bedeutet, dass sich jeder gesperrte Spieler jederzeit erneut anmelden kann. Das ist kein Einzelfall, sondern ein strukturelles Problem – oder vielleicht sogar Teil eines perfiden Geschäftsmodells, das sich gezielt an ehemals gesperrten Spielern bereichert.

Fazit:
WinSpirit gibt offen zu, dass trotz Sperre neue Konten möglich sind, verweigert aber die Verantwortung und Rückerstattung. Für mich ist das ein weiterer Beweis dafür, dass Spielerschutz bei vielen Curaçao-Casinos nur auf dem Papier existiert – und problematische Spieler nicht geschützt, sondern gezielt ausgenutzt werden.

- Wird die Bewertung freigegeben?

Hello, deposited twice and received two bonuses, one with 100 and the other with 200%!
The first surprise was that the minimum bet turnover amount is 0.50 Euro and providers such as Pragmatic are locked for Sweden.
Played a game called "Forest Spirit" ( 3 OAKS) where only one more symbol was needed (6 out of 7 for freespin) which usually comes after a while, but 120 Euro went away with 0.20 Euro bet without the symbol coming!
The chat was not very cooperative and the whole casino for 0 stars out of a possible 10! Loads of obnoxious advertisements in my e-mail box in just one day!
Never bet money at this casino!

Hej, satte in två gånger och fick två bonusar, en med 100 och andra med 200% !
Första överraskning var att minsta satsning omsättningsbelopp är 0,50 Euro och provider som Pragmatic är låst för Sverige.
Spelade en spel som heter "Forest Spirit" ( 3 OAKS) där behövdes bara en symbol till (6 av 7 för freespin) som brukar komma efter ett tag, men 120 euro gick bort med 0,20 Euro satsning utan att symbolen kom!
Chatten var inte mycket samarbetsvillig och hela casino för 0 stjärnor av 10 möjliga! Massa onådiga reklam i min e-post låda bara på ett dag!
Satsa aldrig pengar på detta casino!

I recently had a frustrating experience with WinSpirit Casino that compelled me to leave a one-star review. The primary issue that stood out during my time at this online gaming platform was the appalling withdrawal time frames. Despite following the proper procedures and submitting all necessary documentation, my withdrawal request took an unreasonably long time to process. It left me feeling frustrated and disappointed, as I had expected a much smoother experience based on the promises made by the casino.

Adding to my dissatisfaction was the remarkably unresponsive customer service team. Every attempt I made to reach out for updates or to express my concerns was met with silence or vague responses that lacked any substantial information. This lack of communication amplified my frustration, leaving me feeling stranded and unheard. In a world where customer service is integral to retaining players, WinSpirit Casino’s failure in this regard is simply unacceptable. Overall, my experience has been overwhelmingly negative, and I would not recommend this casino to anyone looking for reliable withdrawal processes and supportive customer service.

UPDATE based on feedback from the casino that I specifically warned about:

I have already mentioned several times in the course of email correspondence that WINSPIRIT is the most ridiculous casino there is, as it desperately and unscrupulously tries to refute facts, although any layman can find out within a very short time that these are false claims made by WINSPIRIT!
As announced, I will publish all this evidence in the forum under "WinSpirit Casino - general discussion" so that their statements are definitively and verifiably refuted!

In addition, I will also expose their machinations around the fake reviews, because if you talk about "honest" reviews here, we are back to the topic of ridiculousness (by the way, they give the goodies BEFORE the review...)!
"Strange" that they only do it where nobody checks/questions these reviews, while here on Casino-Guru they are hitting a brick wall because they know exactly what CG thinks of such fake reviews!

In this regard, one can only give Casino-Guru huge praise again and again!!!

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WINSPIRIT is proven to operate ILLEGALLY in Austria and Germany because they do not have a valid license (in AUT there is a gambling monopoly and in GER you have to appear on the "whitelist", which WINSPIRIT demonstrably does not do)!
In Austria it is not a problem, because here you can easily recoup all losses through the courts, but I would like to warn all German players, because they are also committing a criminal offense like WINSPIRIT and only recently another player was convicted in court...
Do not be fooled by any statements made by WINSPIRIT, but be sure to inform yourself with the help of Google.

In addition to this fraud, WINSPIRIT buys positive reviews on the various platforms with various goodies for the players and the worst thing about it is that WINSPIRIT finds these dubious machinations absolutely OK...
I think that this attitude and its illegality in some countries says a lot about the "character" of WINSPIRIT!

I myself will sue WINSPIRIT and anyone interested in the details can read about it here in the forum!


INFO to WINSPIRIT:
Don't you dare deny my mentions in your eventual response, because if you do, I will immediately publish all evidence!

UPDATE aufgrund des Feedbacks des Casinos, vor dem ich ausdrücklich gewarnt habe:

Ich habe schon im Zuge der E-Mail-Korrespondenz mehrmals erwähnt, dass WINSPIRIT das lächerlichste Casino ist, das es gibt, da es Fakten krampfhaft und skrupellos widerlegen will, obwohl jeder Laie innerhalb von kürzester Zeit herausfinden kann, dass es sich um falsche Behauptungen von WINSPIRIT handelt!
Wie angekündigt, werde ich all diese Nachweise im Forum unter "WinSpirit Casino - generelle Diskussion" veröffentlichen, damit ihre Aussagen endgültig und nachweislich widerlegt werden!

Zusätzlich werde ich auch ihre Machenschaften rund um die Fake-Bewertungen aufdecken, denn wenn man hier von "ehrlichen" Bewertungen spricht, sind wir wieder beim Thema lächerlich (übrigens gewähren sie die Goodies VOR der Bewertung...)!
"Komisch", dass sie es nur dort tun, wo diese Bewertungen niemand kontrolliert/hinterfragt, während sie hier auf Casino-Guru auf Granit beissen, weil sie genau wissen, was CG von solchen Fake-Bewertungen hält!

Diesbezüglich kann man Casino-Guru nur immer wieder ein riesengroßes Lob aussprechen!!!

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WINSPIRIT operiert in Österreich und Deutschland nachweislich ILLEGAL, da sie keine gültige Lizenz besitzen (in AUT herrscht ein Glücksspielmonopol und in GER muss man auf der "Whitelist" aufscheinen, was WINSPIRIT nachweislich nicht tut)!
In Österreich ist es kein Problem, denn hier kann man sich alle Verluste problemlos auf dem Gerichtsweg zurückholen, aber alle deutsche Spieler möchte ich hiermit eindringlich warnen, da sich diese ebenfalls wie WINSPIRIT strafbar machen und es erst vor kurzem wieder zu einer Verurteilung eines Spielers vor Gericht kam...
Lassen Sie sich keinesfalls von etwaigen Aussagen von WINSPIRIT täuschen, sondern informieren Sie sich mit Hilfe von Google unbedingt selbst.

Zusätzlich zu diesem Betrug, erkauft sich WINSPIRIT positive Bewertungen auf den diversen Plattformen mit diversen Goodies an die Spieler und das Schlimmste daran ist, dass WINSPIRIT diese unseriösen Machenschaften absolut ok findet...
Ich denke, dass diese Einstellung und deren Illegalität in einigen Ländern sehr viel über den "Charakter" von WINSPIRIT aussagt!

Ich selbst, werde WINSPIRIT verklagen und wen diesbezügliche Details interessieren, kann dies gerne hier im Forum nachlesen!


INFO an WINSPIRIT:
Wagen Sie es nicht, meine Erwähnungen in Ihrer etwaigen Reaktion abzustreiten, denn sollte dies geschehen, werde ich sofort alle Nachweise veröffentlichen!

WTF, Winspirit.com I have nearly decided to take my business elsewhere! I believe copy sites are stealing your money! it's a black hole of an experience. I have tried to reach out to support a few times with my concerns. games freeze! payouts are much lower than the .com official site! it just chews the coin hard! Something is going on! sometimes its a screen of winspirit within a screen. of winspirit. URLs end with .com.en or xyz or 1 but never just .com anymore. When I can get onto the site it's great. Payments are worth gambling on. I would have donated thousands of dollars. on scam version sites! I am about to throw in the towel!!!!! what's going on! ?! chow sun doa isn't even on some site versions or Aristocratic things don't add up. Scams sites and when I talk with Customer service they don't answer straight. over it and its a shame to say

I just need some help as there are others who’ll find that but I filled a complaint against win spirit in the police station as i made a profit of 1170 and someone placed a 70 dollars of approx bet in front of me and that very moment I called my personal vip manager but his working hours were finished and this happened second time first time amount was too damn small and vip manager helped me a lot and he refunded me but this time asked the support that delete my account i urged them but they didn’t if my account was hacked or jammed but how can other person playing with my account at the very moment when I was logged in and when I left my whole balance got zero and they even changed my mail and what happened next I have all the screenshots I was complaining that my account deactivated and unable to login they said when you created that account the email was different and I send them screenshots that I send my deposit from this mail and I have messages in my mail and you know what when I was complaining them about my account freezed or deactivated and I can’t login at that very time a bet placed from my account and I was talking with support from my friend account that my account is deactivated and when I confronted them they said no agent talked me from my friend’s account for such issues and even when I provide them all my details in all of this I lost my whole day my new year evening and my funds and what they said to me we know your position and we can’t help you and that’s why I fillled a complaint and as soon website’s and it’s all member tracked down I’ll send a legal notice to each one of them especially Anna , Brian and Hailey as they said I had no conversation with these guys from my friend account liars fraud….
And you researched so well and I found it on web so I mentioned the name of the author so if cops need any information they’ll call the author thanks fraud scammer liars cheater…..