Winz Casino - 選手の退出手続きが遅れているようです。

Hello casinoguru and Winz representative.

I recently requested a cryptocurrency withdrawal to the following address:

0x57853B205C4A5e4980b5957D25E910B6cA75A939

The withdrawal is marked as successful on Winz platform; however, the funds have not been received. You can verify that no transaction has reached this address here:

https://bscscan.com/address/0x57853B205C4A5e4980b5957D25E910B6cA75A939

When I contacted support, I was given multiple different addresses and they told me it was already confirmed and a transaction ID that does not appear to be associated with any of my wallets!!

Its my first time having problem with this casino. Can you help me out as the support gives me different answers every time I contact them?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account?
• Have you made any deposits to the casino? Which wallet have you used?
• Why have you asked the casino to process a payout to an unused wallet?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TiredMan,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas