Wonaco Casino - プレイヤーの撤退が遅れています。

Requested withdrawal of 250 euros on November 30th and, according to them, credited 3 days later via Bitcoin Cash on Hype.

As of today, December 15th, no one knows what happened to the money.

They say they paid but I have never received any money or news.

Richiesto prelievo di 250 euro in data 30 novembre e, a sentire loro, accreditato 3 giorni dopo tramite bitcoin cash su hype.

Ad oggi 15 dicembre, i soldi non si sa che fine abbiano fatto.

Loro dicono che hanno pagato ma io non ho nai ricevuto ne soldi ne notizie.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wonaco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you successfully withdrawn winnings from this online casino previously?
• Which payment option have you chosen when requesting the payout? Have you used it successfully for deposits and payouts in the casino in the past?
• Were you provided the payment details of the payout transaction from the casino support?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas