Wyns Casino - プレイヤーのボーナスが遅れます。

I received a €200 bonus in my account, but unfortunately I can't use it. Support keeps saying they're looking into it, but nothing happens.

I don't understand why they rate this casino so highly!

Didn't they read the customer reviews?

Mir wurde ein 200 Euro Bonus am Konto gut geschrieben leider kann ich diesen nicht nützen. Beim Support kommt immer das gleiche das sie sich darum kümmern passiert aber nichts.

Ich verstehe nicht das sie dieses Casino sehr gut bewerten!

Haben sie nicht die Kundenbewertungen gelesen!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How did you receive the bonus? Did it appear automatically in your profile, did you receive a promotional email, or did you enter a code to obtain it?
• Could you please send a screenshot or a video showing the error or problem you are experiencing with the bonus?
• Are you unable to activate the bonus at all, or is the bonus already activated but not functioning properly?
• When was the last time you communicated with the casino’s customer support regarding this bonus issue, and what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Rolidiaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru