Wyns Casino - 選手は退会手続きの遅延に直面している。

Have been waiting nearly two weeks for this withdrawal from wyns. The chat support and email support have been responding the same thing over and over about delays and my requests for an explanation or a time frame have been ignored. In their FAQ it states up to 72 hours for a withdrawal which is blatant false advertising. It is beyond dissapointing seeing them rated a 9.1 here. I just want to know if a single human has ever made a successful withdrawal from this casino.

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Dear Guest6669,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Guest6669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru