Xon Bet Casino - プレイヤーの入金が遅れています。

I had made a deposit of 100 EUR on 28/10/2025 through bank transfer.

The amount got deducted from my bank account but not credited in my Xon Bet gaming account. I have shared the screenshot of the amount debited to Xon Bet support service but more than 5 days are over still not credited and they only telling me that their relevant department is investigating the issue, they neither telling me the progress nor crediting it. This issue should not take so much time. Please ask Xon Bet to credit it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Xon Bet Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you send the payment confirmation and any relevant communication with the casino regarding the issue to [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hi Tomas, the deposit was not successful, but the money has now been returned to my account. It took a long time, as the support explained there were issues with their internal payment provider. You can consider this complaint resolved.

Dear alabalenko163,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru