Xon Bet Casino - プレイヤーの本人確認手続きに遅延が発生しています。

Hi

I have problem with very long time verification here . Today is 8 th day I'm waiting ...every documents They check more then 48 hours and my last document ''proof address' They chcking 80 hours ... and still give me same answer at Live chat so They have many withdrwals..

I added screenshots from my account and from last converation with Them.Please help me thanks.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Dear camaro42,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Hi

Finally They accepted my documents and wihdrwal request Yesterday morning but I still don't have money at my bank account .I inform You if I got It.

Money still not at my account after 50 hours from They made transfer if this is true...

After three days wait money went back to my account without any info from casino .I made witdrwal by jetonbank .Probably I have to wait next min. 2 days....

16 days wait for small money so what will be here with bigger?? Nobody want help me even You .......

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear camaro42,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra