Xon Bet Casino - プレイヤーの資金はカジノによって遅延されています。

I am filing this complaint against XonBet regarding my account balance of 15,671 RON, which has been unfairly withheld since January.

For the past months, the casino has been repeatedly rejecting my KYC documents without providing any clear, written explanation for the rejections. I have provided all necessary identity and verification documents, and there is no legitimate reason for these continuous delays. It is clear that the casino is using repetitive document requests as a stalling tactic to avoid paying out my funds.

On Saturday evening, I sent them a final formal notice via email, demanding a written breakdown of every rejected document and the immediate release of my 15,671 RON within 48 hours. I explicitly stated that I would take public and legal action if they failed to comply. The 48-hour deadline expired today at 18:00, and I have received no written response, nor have my funds been unblocked.

I am requesting the mediation of this platform to force XonBet to review my case transparently and release my 15,671 RON immediately. I have attached the screenshots of my final email and the evidence of my verification attempts.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila