Xon Bet Casino - 選手は出金遅延の問題に直面している。

I have been trying for 2 months to withdraw 1273 euros (that is 6481 Romanian Leu in my country's currency). From what I see this is a very common situation on this casino, payment delays and documents rejected for no specific reason. Well, I'm in this situation now too. I sent them everything they wanted and they still rejected it. Can you help me?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you submitted for the verification of your account, and when you last sent them?
• Have any of your documents been approved by the relevant department?
• Have you contacted the casino’s customer support to ask why your documents could not be approved and what information may have been missing?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Hellothere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.