Yabby Casino - プレイヤーのアカウント確認が遅れています。

Hello, I won €135 with a bonus but I sent the documents a week ago and my account still hasn't been verified.

Salve ho vinto 135€ con un bonus ma ho inviato i documenti da una settimana e ancora devono validare l'account

Dear dold26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I recommend that you give it a few more days so that the casino has enough time to review your documents. I will leave this complaint open and if there is no development, please let us know and we will intervene.

Thank you in advance for your reply.

Best regards,

Kristina

Dear dold26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.