Ybets Casino - プレイヤーのアカウントは勝利後に閉鎖されました。

This casino is a scam. After depositing money and using all the available bonuses and cashing out three times with crypto 1)145.28

2)107.84 3)186.53 in 24th and 25th of March. On the night of 25th I deposit 50euros just to use the engine of the site which has different bonus and I started playing using only 1 spin from the engine 2 more left at the price of 50 euros. Im playing with my money no bonus and I won 554 and I went directly to cash out. After 1 day without anything, and I was wandering why the other 3 withdrawals came so fast and this one takes a day. But at the end of the day big numbers get fucked. They closed my account with the reason of duplicate. AFTER 3 WITHDRAWALS THEY DECIDED TO CLOSE MY ACCOUNT BECAUSE I WON MORE THAN 200 EUROS.

Dear stevenx95e,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Could you please share your communication with the casino regarding the multiple accounts? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

hello Dominika,

I have not passed any KYC. The casino is stating that works with crypto and not necessarily with KYC. Anyways, I am more than welcome to pass KYC. I will send you directly to your mail because here I cannot attached anything. Not much, just someone telling me that someone decided to close my account.

Kind regards,

Steven

Did you get my email?

Dear stevenx95e, do you and any of your flatmates use the same device (e.g., laptop, mobile phone, tablet) to access this casino?

Have any of them also claimed any bonuses?

Did you use a VPN?

Dear stevenx95e,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru