Ybets Casino - プレイヤーのアカウント認証に遅延が発生しています。

I hereby formalize my dissatisfaction with the delay in the verification of my ***** account.

On 03/04/2026, chat support (Agent Ezra, at 12:49) confirmed that my case had been escalated and that I would receive a definitive response "in the next few hours". This deadline was passed without any contact or update on the account status.

This lack of transparency and the failure to meet the deadlines provided by your own agents is unacceptable. I request immediate activation of the account or a detailed technical justification.

I request Casino Guru's mediation for: I demand the immediate completion of my KYC process. I need full access to my account and withdrawal functionalities. Account Info: Username: jeffersonvalério Email: [email removed by casino.guru admin]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your most recent communication with the casino regarding the account block and the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear JEFFERSONVALERIO and Casino Guru,

The player in question has already fully completed their KYC procedure on April 6th, of which they were informed on that day. The delay was caused by the player sending their information to the incorrect email address multiple times, despite advisory on the correct email address of the KYC department by the support team. This has caused a slight delay beyond the standard 5-day expected timeframe. As the verification has been fully completed before publication of this concern, we see no further actions to assist the player at this moment.

We would like to note that expected timeframes are outlined in our KYC policy and live chat agents may only estimate additional timeframes, which cannot override the policy altogether. If the player does not adhere to the requests, the timeframe may be extended accordingly while awaiting correct submissions.

Respectfully,

Ybets Casino Representative.

Dear JEFFERSONVALERIO and Casino Guru,

Upon submission of the withdrawal requests in accordance with the team's suggestion, we have successfully processed them and we currently do not expect further issues with those transactions. We wish to thank the player for their cooperation in this matter.

Respectfully,

Ybets Casino Representative.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JEFFERSONVALERIO,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas