Ybets Casino - プレイヤーの出金が遅れており、アカウントが無効になっています。

50 DAYS and no pay.

They claimed account disabled they need to do a playcheck. Took 4 weeks and passed checks.

During the lock, I asked if I can verify my account so we dont have to wait. They told me the casino does not requite ID

Told me to request cashout and they will pay me.

Then told me sorry request only $1000 thats all they can pay for now.

What?

I requested cashout. They disabled my account again and said they need my ID even though they told me weeks earlier they dont want it.

I provided my ID and account has been disabled ever since.

I emailed them asking for my money and im sick of this. Its been 50 days and 7 days since I provided ID.

They disabled their entire website, email me and said "sorry tech issues we cant verify ID".

I PROVIDED THESE DOCUMENTS A WEEK AGO.

DAY 50 OF NO PAY.

Please help.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible? Can you log in, deposit and play?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino supporting your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I cannot access anything as they have disabled their entire website for many days.

I played slot games

Yes I took the welcome bonus and finished $18000 in wager.

All I have is 2 emails as the rest was on live chat. They have been telling me forever this type of bs.

After they told me everything is good and request a withdraw. They declined my withdraw and then asked for more documents.

Then over a week later they said "sorry tech issues. Cant verify anything

Its constant circle of bs

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear sdexcid,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Ybets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player cannot be verified and when the technical issue will be fixed??

Thank you in advance for providing the information.

All KYC has been submitted many weeks ago.

The casino just keeps delaying. It has now been about 65 days and no payment

Dear Sdexcid and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Casino Guru.

This has been ongoing for almost 70 days.

I submitted my documents a long time ago.

Can you please give them a time limit on when payment needs to be made. This is going to go on for years if we just keep allowing them to do this.

Since when does it take 70 days to verify an account? Since when is this acceptable?

Dear sdexcid,

I understand how frustrating it is to wait for such a long time!

Dear Ybets Casino Team,

I want to inform you that this is your final opportunity to resolve the pending complaint submitted by the player. Despite our previous communications, the issue remains unresolved.

I would also like to highlight that cases involving your casino have been taking an unusually long time to reach resolution. This creates a frustrating and negative experience for the players, which ultimately reflects poorly on both your operation and our platform.

Due to the growing number of ongoing complaints, this matter was discussed during our recent internal meeting, where it was decided that it requires immediate attention.

If we do not reach a satisfactory resolution within the next 7 days, we will proceed to close the complaint as unresolved.

Additionally, please be aware that failure to address this issue will result in a negative impact on your safety index, which will affect your overall standing on our platform.

We urge you to prioritize dealing with this situation and take the necessary steps to resolve it without further delay.

Dear Sdexcid and Casino Guru,

We understand the concern about the timing and appreciate the patience. The KYC department has informed us that the player's documents have been reviewed and accepted, the player's verification is now complete. Upon completion of the technical task involved in this process, the verification will be enabled. This should not take more than a couple of hours and we will send the player an email when the withdrawal will be available to select on the website. You everybody's convenience, we will also note that in this thread.

Respectfully,

Ybets Casino Representative

Dear Sdexcid and Casino Guru,

As per our previous communication, the withdrawals should now be available to the player following successful completion of verification.

Respectfully,

Ybets Casino Representative

They are only allowing me to cashout $1000 per day. I am owed $2500.

I will update this thread when the full payments are made

Thank you

Thank you, Ybets, for the information.

Dear sdexcid,

Yes, I will keep this complaint open until the full amount of $2,500 has been successfully withdrawn.

Please, keep me updated

Dear Sdexcid and Casino Guru,

The withdrawal requested on September 2nd has been successfully processed earlier today. At the moment, the player does not have any other pending withdrawal requests.

Respectfully,

Ybets Casino Representative

Ill confirm

I have got $1000 of my $2600 owing.

I will update when they send it all.

There has been some confusion due to the crypto method I used but I have it figured out now.

Dear Sdexcid and Casino Guru,

We have completed new withdrawal request from the player. At the moment, there are no additional withdrawals pending on player's account.

Respectfully,

Ybets Casino Representative

I have got another $1000 payment.

I have now requested the final $593 payment and will report once its sent

Dear Sdexcid and Casino Guru,

We would like to provide an update that all player's funds have been withdrawn successfully and no further funds remain on their game wallets.

Respectfully,

Ybets Casino Representative

I will confirm once arrives.

As of now it looks as though this casino has locked my account/disabled my account

Thank you Ybets Team for update! I very appreciate it!

Dear sdexcid

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear sdexcid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there. Sorry for the delay. The casino has finally paid all amounts owing.

Thank you to casinoguru for their help. Without you, this casino would have robbed me of my money.

Dear sdexcid

Wonderful! I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru