Ybets Casino - プレイヤーの撤退が遅れています。

Dear Managers,

I am writing to report a serious problem with the ybet casino.

For over a week now, I have been trying to withdraw a balance of €4100 accumulated in my account, but all attempts are systematically rejected. I have tried to change the amount to withdraw several times, testing both small and larger sums, but no withdrawal is successful.

The site asks me every time to change payment method, but none of the available methods work.

I have contacted customer service several times: they promise to contact me via email, but they never respond.

I have been playing on ybet for over six months and in the last week alone I have deposited over €2000. This is not the first time I have loaded large sums, and until now I had trusted the site. Now I feel scammed, because they do not allow me to withdraw my funds, even though I have respected all the rules.

I have screenshots and complete proof of all deposits, withdrawal attempts and communications with support. I can send them if needed.

I kindly request you to take charge of this complaint and help me get my balance paid.

Waiting for your reply, I send you my warmest regards.

Gentili responsabili,

Vi scrivo per segnalare un grave problema con il casinò ybet.

Da oltre una settimana, sto cercando di prelevare un saldo di €4100 accumulato sul mio conto, ma tutti i tentativi vengono sistematicamente rifiutati. Ho provato a modificare più volte l’importo da ritirare, testando sia somme piccole che più grandi, ma nessun prelievo va a buon fine.

Il sito mi chiede ogni volta di cambiare metodo di pagamento, ma nessuno dei metodi disponibili funziona.

Ho contattato più volte il servizio clienti: promettono un contatto via email, ma non rispondono mai.

Gioco su ybet da oltre sei mesi e solo nell’ultima settimana ho depositato più di €2000. Non è la prima volta che carico grosse somme, e finora avevo fiducia nel sito. Ora però mi sento truffato, perché non mi permettono di ritirare i miei fondi, pur avendo rispettato tutte le regole.

Tengo a disposizione screenshot e prove complete di tutti i depositi, tentativi di prelievo e comunicazioni con l’assistenza. Posso inviarli se necessario.

Vi chiedo gentilmente di prendere in carico questa denuncia e di aiutarmi a ottenere il pagamento del mio saldo.

In attesa di un vostro riscontro, porgo cordiali saluti.

Dear gnikicappellano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you effectively, I would like to ask you a few questions:

• What payment methods have you tried to use for your withdrawals? Please send me a screenshot of all payment methods available for withdrawal in your account.
• What payment methods have you used for depositing money into this casino?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• What types of games did you play? Were they slots, live casino games, or did you bet on sports only?
• Do you have any current bonuses or promotions that might affect your ability to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear gnikicappellano,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.